Administrative Assistant Customer Service

Beatriz E. Bejarano

Telephone: 239-***-****

Cell: 405-0153

Bonita Springs, FL 34135 ***.**@****.***

SUMMARY: Bilingual Administrative Assistant and Lending Assistant with

over 20 years of experience in different areas of Banking,

from loan operations to collections, installment, and

commercial loan departments. Held several positions of

increasing responsibility.

Extremely organized, self-starter, detail oriented with excellent

computer skills. Team player with positive attitude, open to

new ideas and willing to try new approaches. Flexible and

dependable.

WORK HISTORY:

* 2004 to 2010

Colonial Bank, now BB&T - Fort Myers, Florida

Sr. Lending Assistant II, 2006 - 2010

Lending Assistant, 2004 - 2006

* 2002 to 2004

TIB Bank of the Keys - Bonita Springs, Florida

Loan Administrative Assistant

* 1998 to 2002

EuroBank - Coral Gables, Florida

Lending Assistant

* 1981 to 1998

Administrative Assistant/Lending Assistant in several banks in

the Miami Area.

EDUCATION:

- Bilingual Secretarial Science, Vocational School of the

YMCA, Diploma. Lima, Peru (two years)

- Maria Auxiliadora High School, Diploma, Lima, Per .

OTHER TRAINING:

- Attended numerous workshops and seminars for topics such

as: Compliance, Fraud Prevention, Right to Financial Privacy

Act, Managing Change, and Goal Management.

- Proficient in Outlook, Word, Excel, PowerPoint.

- Notary Public for the State of Florida.

SKILLS:

- Typing speed 60 c.w.p.m.

- Working experience with scanners, copy and adding machines.

- Strong customer service skills.

- Able to handle more than one assignment at a time.

- Good at creating forms that increase productivity.

- General office duties including filing, phones, letter

composition, etc.

LANGUAGES: Fluent in Spanish (oral and written) and able to

translate.[pic]

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