Analyst Sales

Sarah Barrett

614-***-**** *************@*****.***

Education

Masters Business Administration Ashland University, Columbus, OH - July

**** ***: 3.7/4.0

Bachelor of Arts (Major: Mathematics) Otterbein College, Westerville, OH -

April 2002

Minor: Business Administration. GPA: 3.3/4.0

Strategy, Forecasting, and Database Management Experience

Discover Financial Services, Contact Strategy Analyst, Columbus, OH

. Research and improve customer contact rates for the Fraud Loss

Prevention Department and New Accounts

. Analyze historical dialer information to determine best times to

contact customers to increase revenues

. Prepare monthly scorecard financial data for all six major call center

departments including Cardmember Services, Fraud Loss Prevention, New

Accounts, Marketing Services, National Recovery Center, and Probate

First Energy, Associate Business Analyst, Akron, OH

. Developed and implemented 8760 Hourly Forecast load for 2007 - 2012

for all seven operating companies using econometric and statistical

regression analysis techniques

. Researched and produced major inputs for corporate budget including

state and national economic activity, industrial customer surveys,

weather, new construction in service area and load research

. Tracked monthly sales, explain monthly variance from forecast for use

in management and financial analyst reports

Victoria's Secret Direct, Scheduling Analyst, Columbus, OH

. Forecasted call volume for the two Client Contract Center on a weekly

and hourly basis using Pipkins software

. Developed hourly curve patterns to manage high customer call volume

and minimize customer average wait time to place catalogue orders

. Maintained historical and actual data from the Client Contact Center

including call volume, catalogue drop dates, average wait time, and

average handle time of customers calls in Access

Computer and Statistical Packages Knowledge

Microsoft Excel, Access, Word, and PowerPoint; Minitab; Brio;

Business Warehouse

Honors and Awards

. 4-Year Linmoor-Otterbein Scholarship for "Academic Distinction and

Leadership Qualities." 1998 - 2002, Otterbein College

. Outstanding Sophomore Woman, 1999-2000 Otterbein College

. Emerging Leader Award, 1998-1999 Otterbein College

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