Customer Service Manager
Resume:
Hello,
I recently moved to Austin from Missoula, Montana, where I studied Creative Writing and
English Literature at the University of Montana. I have spent the last ten years in the
customer service industry, and feel that my experiences and abilities make me a valuable
addition to a successful team. I am searching for a position where I can utilize my personal
abilities and academic achievements to form a mutually beneficial relationship with an
employer. I love people and am willing to put myself out there to make a genuine
connection.
I have refined communication skills, bring a positive attitude to my work, and have
experience with diverse clientele and coworkers. I enjoy working in both solitary and team
environments, am able to multitask and prioritize duties, keep myself busy when it is slow,
and am not easily stressed under pressure.
Thank you very much for your time and consideration.
Sincerely,
Kara Moroney
****.*******@*****.***
KARA MORONEY
Phone: 512-***-****; Email: ****.*******@*****.***
OBJECTIVE
To gain employment in a professional environment that is aligned with my interests,
abilities, and long term goals.
SUMMARY OF QUALIFICATIONS
Ten years in the customer service industry, in which I gained experience in the
following: sales, up selling, money management, communication skills, inventory,
developing and maintaining relationships with clientele
A Bachelor of Arts degree in English, with relevant coursework in communications,
writing, editing, computing, and two years of Spanish
EDUCATION
Studied creative writing and English literature at the University of Montana
PERTINENT WORK EXPERIENCE
November 10-December 10; Harte-Hanks
Technical Resources
Entered data into proprietary web-based software using 10 key and typing skills
10 key rate of 10,000 kph
Alpha data entry rate of 70 wpm
February 07-July 10; The Loose Caboose, Missoula, Montana
Barista
Learned and implemented espresso speed training in order to rapidly and efficiently
provide hundreds of customers with their daily drink at Missoula’s busiest espresso
stand
Responsible for opening, cleanup, closing, balancing the cash register and
delivering daily deposits to the bank
Completion of inventory, ordering, stocking merchandise and supplies
Was personally responsible for the kiosk, as I worked most shifts independently
July 05-Jan 07, The Leaf & Bean, Bozeman, Montana
Lunch maker, assistant baker, and cashier
Made daily lunches (homemade soup, gourmet salads, sandwiches and wraps)
Responsible for assistant baking duties and for preparation and presentation of
display case, stocked and cleaned the kitchen, shopped for ingredients and supplies,
performed unassisted heavy lifting
Made drinks, served customers, sold merchandise, opened and closed the store
September 00-July 05, Perkins Restaurant & Bakery, Bozeman, Montana
Server
Progressive promotions through employment period (busser, host, dinner shifts,
breakfast- lunch shifts, unsupervised graveyard shifts)
Successfully interacted with diverse clientele
Directly handled cash flow and work area
REFERENCES:
Stefanie Rixford
Manager
The Loose Caboose
6149 Mullan Road
Missoula, MT 59808
Kendra Bell
Supervisor
The Loose Caboose
3075 North Reserve Street
Missoula, MT 59808
Kate Wiggins
Owner
The Leaf & Bean
35 West Main Street
Bozeman, MT 59715
Okoree Peylarans
Roommate and coworker
123 Dearborn Avenue
Missoula, MT 59801
Contact this candidate