Manager Customer Service

VICTORIA ULLRICH

Roseville, CA

Phone:

650-***-****

Email: ********@*******.***

QUALIFICATIONS

Creative and resourceful problem solver with attention to detail. Ability

to multi-task and motivate others. Ability to work independently or in a

cooperative environment. Excellent organization and communication skills.

Technically proficient in Microsoft Office and Windows/Mac operating

systems. Bilingual in Spanish and English.

EDUCATION

NATIONAL UNIVERSITY, Mar del Plata, Buenos Aires, Argentina

Bachelor of Science in Economics, Finance concentration, 2010-2011

In the present I am working on a thesis (that is a requirement to

successfully complete my undergraduate program), this is about the direct

commercialization of different organic produce in California, USA and

Argentina.

Coursework includes: Management, Finances, Microeconomics, Macroeconomics,

Statistics, Econometrics, Labor Market, Fishing and Agricultural Economics.

COMPUTER/ LANGUAGE SKILLS

Extensive experience with Internet Explorer, PC and Mac, MS Office, E-

views, Crystal Ball, Gretl, SPSS and Outlook.

Proficient in written and spoken Spanish and English.

WORK EXPERIENCE

Restaurant Manager (Feb 2010- present)

. Experience in a full service, high volume environment.

. Experience with a corporate brand

. Manage costs effectively

. Knowledge of labor laws, HR and payroll.

. Food and liquor inventory, scheduling, between other responsibilities.

2007- 2009: Full time student- temporary work

Manager (April 2007-August 2007)(Seasonal)

SODA BAY INN, Kelseyville, California

. Front Desk

. Reservations

. Concierge

. General Office: Copying, scanning, faxing, filing.

. Heavy usage of Microsoft Office (word, excel, access)

Guest Services (December 2006- November 2007)

HYATT REGENCY LAKE TAHOE, Incline Village, Nevada

. Training of new employees

. Banquet Services

Guest Services (January 2007- November 2007)

PEET'S COFFEE AND TEA, Incline Village, Nevada

. Barista

. Process cash and credit card transactions

. Stock supplies and maintain inventory

. Work with Aloha computer system

Guest Services (December 2005- March 2006) (Seasonal)

STRATTON MOUNTAIN RESORT, Stratton Mountain, Vermont

. Cashier

. Customer Service

Manager (December 2003- December 2005)

LOS AMARILLOS, Mar del Plata, Buenos Aires, Argentina

. Front Desk

. Concierge

. Book reservations

REFERENCES

Available upon request

Contact this candidate