Manager Customer Service

PAUL F. TUTTLE

** ********* ****

Pittsford, NY 14534

585-***-****

EDUCATION St. John Fisher College, Rochester, New York

B.S.-Management; Concentration: Finance

Proficient with all computer applications including Windows

XP, Word, Excel, Outlook, etc.

WORK EXPERIENCE

2/00 -Present Property Manager of 37 rental units in the Park

Avenue area

-Responsible for managing financials, bookkeeping, and

operational records.

-Rental of units including screening of tenants and tenant

relations.

-Oversee contractors and maintenance personnel.

10/98 - 2/00 Branch Manager, Chase Manhattan Bank, Fairport

Rd. Office, Fairport, New York

2/95 - 10/98 Branch Manager, Chase Manhattan Bank, Eastway

Office, Webster, New York

11/93- 2/95 Branch Manager, Chase Manhattan Bank, Portland-

Clifford Office, Rochester, New York

- Actively manage and grow small business relationships.

- Responsible for the retention and growth of branch's $16MM

in deposits.

- Achieve semi-annual sales goals through acquisition and

expansion of new business.

- Benchmark the local marketplace to determine appropriate

sales approach.

- Communicate frequently with staff members on progress

against individual and

corporate goals and coach them on understanding customer

needs.

7/92 - 11/93 Assistant Branch Manager, Chase Manhattan Bank,

Webster Office, Webster, New York

- Assumed leadership of branch during manager's absence.

- Monitored service representatives' performance and

counseled employees on improving

customer relations.

- Prepared branch employees for yearly audit and examination.

6/89 - 7/92 Service Coordinator, Chase Lincoln First Bank,

River Campus Office, Rochester, New York - Developed employees

and monitored progress towards attaining a high level of customer

satisfaction.

- Maintained efficiency of the teller line and backroom

operations.

9/88 - 6/89 Customer Service Representative, Chase Lincoln

First Bank, Midtown Office, Rochester,

New York

- Responded to all aspects of customer inquiries utilizing in

depth knowledge of all bank

products.

REFERENCES Available upon request

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