Customer Service Management

Nader F. George **** Arizona Street ( Oakland, CA 94602

Home: 510-***-**** ( cell:_415.531.3919

********@*****.***

Summary

Self-motivated and results oriented professional with competence in

achieving and consistently exceeding personal and business goals.

Extensive experience in all aspects of facilities management. Proven

ability to be analytical, detail-oriented, flexible and decisive.

Excellent communication skills and proven ability to establish effective

working relationships with many different people, ranging from managers,

supervisors and professionals to clerks and blue-collar workers. Able to

coordinate several activities at once, resolve specific problems creatively

and efficiently and take pride in meeting all deadlines.

Core Competencies

Decision-making Exceptional Vendor Excellent Organizational

Relationships Skills

Excellent Communication Creative Problem Solving Excellent Negotiation Skills

Green Building Standards Effective Teamwork Time Management Skills

Prepare and Manage Budgets Seek and Thrive on Challenges Uncompromising Work Ethics

Adobe Systems, Inc. San Francisco, CA 2005

Professional - 2010

Experience FACILITIES- OFFICE SERVICES COORDINATOR

Overall responsibility for the following multiple areas/departments: 1)

Mail Services; 2) Employee Caf ; 3) Copiers in all 10 Adobe offices

across the U.S.; 4) Employee Service Center; 5) Reception area; and 6)

Special Projects. While there I was responsible for implementing energy

efficient designs in my department which contributed to LEED officially

certifying our building as "Platinum". Prepared budgets for all areas

and was always under budget. Consistently met report submission

timelines Specific responsibilities included:

Overall management of Adobe Mail Services. Operations included

receiving, sorting, and distributing inbound and outbound shipments and

receiving the company computer purchase orders on SAP System. Greatest

accomplishment was lowering the department budget by 1 FTE.

Overall management of the employee Caf . Daily operations included menu

development, addressing customer service concerns, cleanliness, and

financial and facilities support. After reviewing utilization data, I

made the decision to stop serving dinner.

Responsible for determining the feasibility of employee suggestions for

the "work solutions" services and implementing new services.

Implementing a Yoga Class involved identifying a location and securing

all required resources for the class. Other special projects I oversaw

from start to finish were the establishment of an ATM machine and a

basketball court.

Overall responsibility for servicing all copiers in all 10 Adobe offices

across the U.S. Extremely familiar with Ricoh MFP Copiers, including

the RFP. Worked closely with Manpower.

Establishing and maintaining strong relationships with all vendors which

were instrumental in negotiating competitive pricing/contracts.

Compiled monthly financial reports and processed invoices.

Oversight of the Reception Desk. Purchased all office supplies

Managing all conferencing services, including AV set-up, seating

arrangements and calendar coordination.

Macromedia, Inc. San Francisco, CA

2001 - 2005

FACILITIES-OFFICE SERVICES COORDINATOR

Responsible for the overall, operations management of Macromedia Bay

Area locations. Managed a detailed facilities maintenance and operations

program, including preventive maintenance schedules. Coordinated HVAC,

electrical, plumbing, and other building maintenance related services

for over 500,000 sq ft of office space. Specific responsibilities

included:

Preparing an annual budget, monthly financial reporting, and invoice

processing.

Overall responsibility for mail room operations and staff. Responsible

for shipping and receiving operations for over 1200 employees, including

sorting and distribution of inbound and outbound shipments and tracking

purchase orders at all Bay Area locations.

Managed contractors negotiated and administered contracts to ensure

requests for repairs to HVAC, electrical, plumbing, carpet/upholstery,

building repairs, and vending machines, were completed in a timely

manner. Also worked closely with FedEx.

Supervised the custodial operations and staff of 5 required to ensure

the provision of adequate office facilities.

Managed all the copiers, fax machines and printer equipment.

Was kept on by Adobe Systems, Inc. When they bought Macromedia, Inc.

Skynet Worldwide Express San Bruno, CA 1991 -

2001

OPERATIONS SUPERVISOR

Supervised the handing of all national and international shipments, an

average of over 500 shipments per day. Extensive experience with

receiving, sorting, warehousing, shipment tracking and all related

billing.

Supervised all couriers and warehouse personnel; responsibility for

hiring, interviewing and conducting job performance evaluations.

Provided excellent customer service to ensure all documents related to

inbound and outbound shipments were expeditiously routed and received.

Collected customer feedback and utilized it to present marketing

strategies to management to improve our services.

Responsible for all client billing, statements and monthly reports.

Corpnet Information Systems Burlingame, CA 1998 -

2000

COMPUTER ASSEMBLER

Assembled hardware for computers including adding memory, programs,

modems, DVD's and CD-ROMs, etc.

Consulted with clients to assess their computer needs and budget and

recommend hardware specific to their needs.

Assemble custom computer, deliver and install, often same day service.

Sky Pack Millbrae,

CA 1996 - 1998

OPERATONS AGENT

Provided customer service regarding their shipment needs, our services

and rates.

Prepared customer reports.

Dispatched customer orders expeditiously and ensured routing and

receiving orders were appropriate for transit.

Education 1985-1987 AMERICAN UNIVERSITY

Cairo, Egypt

AA, Degree in Accounting

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