Customer Service Engineer
Resume:
William J. Anderson
PO Box ***** ***********@*****.***
Scottsdale, Arizona, 85267
Objective
Utilize extensive professional skills to perform high quality work while
providing superior customer service.
Work History - Post Early Retirement
08/10 - 12/10 Axis Marketing
Account Manager working with client Home Depot marketing store
product. Interacting with customers and training staff.
1/03 - 9/03 Cruise Value Center, East Brunswick, NJ
Top corporate salesman. Group Sales Consultant selling wholesale
cruises to families and organizations. Heavy telephone contact for
determining client needs, developing group contracts and addressing
customer service issues.
2001-2002 New Jersey Scouting Services, Eatontown, NJ
Top New Jersey sales subcontractor for National Scouting Report. Scout
high school scholar- athlete college prospects, sell college
promotional packages to parents and assist with college acceptance
process. Consult with college and high school coaches.
Work History - Pre Early Retirement
1993 - 2000 PSE&G - Palisades Division, Secaucus, NJ - Supervising
Engineer
- Plan, engineer & coordinate multi-million dollar construction
projects while meeting established service dates within acceptable
financial budgets.
- Responsibility for planning and the design of subtransmission and
distribution systems including 3, 5 and 10 year substation
forecasting.
- Prepare contingency plans for emergency and planned repairs. Respond
to storm and electrical emergencies. Performed emergency Engineer-On-
Call duties. Supervise emergency crews during normal and emergency
situations.
- Responsible for inside and outside plant Reactive System. Capacitor
availability was increased from 40% to 90% saving millions of
dollars in system losses and interconnection purchase savings.
- Supervise and train union and management personnel.
- Extensive customer service and supervisory training.
- Teach classes for corporate and division training.
- Develop financial estimates and construction budgets.
- Meet with large industrial and commercial customers, contractors and
municipal officials to determine electric service. Participate in
complex and confidential customer negotiations.
- Work with municipal and emergency management officials to solve
problems and develop community service programs.
- Computer proficiency for numerous software products.
1974 - 1993 PSE&G - Planning & System Design, Newark, NJ
- Forecast 3, 5 and 10 yearly load projections for transmission,
subtransmission and substation facilities.
- Coordinate subtransmission and substation plans and systems with
field engineering personnel.
- Assist field divisions with load restorations and emergency
situations.
- Perform technical computer studies. Maintain computer facilities.
- Create and maintain computer databases.
- Perform economic analysis to justify the construction of major new
capital projects and develop construction budgets
1972 - 1974 PSE&G - New Brunswick Division, New Brunswick, NJ
Perform engineering, drafting and surveying duties as engineering
field technician
Education - Rutgers University & Auburn University - Electrical Engineering
Theatre - Former President, Director, Producer, Stage Manager, Writer and
Actor for various local theatre companies. Conducted theatre workshops
for adults and children. Wrote children's play and collaborated on
music arrangements.
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