Sales Customer Service
Resume:
Joshua K. Stark
College Grove, TN. 37046
Career Goal
To join a growing organization that requires a sales/ customer service
representative with a successful track record for exceeding job
requirements and expectations.
Academic Background
. Received diploma in Collision & Refinishing; Trim & Upholstery from
WyoTech, December 2004.
. Certificate of completion in Keyboarding; Communication 1 from Nashville
State Community College, June 2002
Notable Qualifications
. Proficient in Microsoft Office including Microsoft word, Microsoft Excel
and Microsoft Power Point.
. Expert in sales and customer relations through extensive training
classes, seminars and experience.
. Posses strong time management skills and work ethic.
. Well organized and self-motivated with the ability to quickly learn new
tasks.
Professional Excellence Summary
. Exceeded sales quotas with an outside sales firm, putting me in the top 5
reps. in the region, with a sales closing percentage over 50%.
Professional Background
Administrative Assistant - New Vision Realty
2010-Present
. Administrative and clerical duties including filing, appointment setting,
compiling formal documents.
. Develop and execute advertising and marketing strategy.
. Perform asset management for outside vendors and mortgage lenders.
. Liaison between contractors/vendors and Principal Broker, reducing costs
and increasing profits.
Admissions Advisor - Wyoming Technical Institute
2009- 2010
. Performed presentations to schools and individuals about educational
facilities, curriculum and policies.
. Advised new students through choosing courses, the enrollment process and
financial aid.
. Increased student enrollment in my territory while also increasing
student graduation percentage.
. Contacted and secured companies and businesses as interested hiring
parties for new graduates.
Service Advisor - Reddell Honda
2008-
2009
. Greeted customers, scheduled appointments and received vehicle
information.
. Performed requested services, explained repair orders and received
approval for additional repairs.
. Estimated time and cost of repairs, resolved customer complaints and
maintained a high level of customer satisfaction.
Sales Manager - Tires Plus
2005-
2008
. Maintained attractive product displays and organized sales floor layout.
. Presented and sold automotive repairs, maintenance and equipment.
. Tracked inventory and negotiated with vendors to lower costs and increase
profitability.
. Managed crew of technicians to assure repairs were done correctly and on
time to increase customer satisfaction and retention.
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