Customer Service Representative
Resume:
DIANA GARCIA
SAN ANTONIO TEXAS 78240
OBJECTIVE: To obtain a full or part time position with your company. Im
experienced in Customer Service, Collections, and Clerical Support positions.
EMPLOYMENT:
AT&T Southwest
San Antonio, Texas
November 2007-July 2010
Customer Account Representative
duties- Handling tech support inbound calls for AT&T residential and business voicemail
customers. Trouble shooting different issues, such as provisioning dropped mailboxes,
reset pins and passwords, assisting customer in new mailbox setups. Giving
analytical/technical/account customer service for telephone and web access to customers
mailboxes. Assisting customers with both Windows and Mac computers. Expediting
trouble tickets appropriately, working in fast paced environment. All my calls are timed
and monitored. Handling a variety of applications - Ason, PeopleSoft,,Windows
Microsoft.
AT&T Midwest
Sales Service Specialist
August 2003- October 2007
Saginaw Michigan
duties- Offline representative handling corrections on service orders of different types.
Such as Wireless components missing on orders, corrected errors on customers packages,
all service corrections done in an averaged handle time frame. I handled long distance
adjustments for irate customers those issues were escalated to my team. Multi-tasking on
different windows applications,-Telegence, Excel, handling database service records,
resolving high revenue accounts in international calls on a per customer basis
Citizens Bank
Saginaw Michigan
2000-2002
Loan Adjuster-Collections
duties- Receiving inbound /making outbound calls to delinquent customers to take
payments or payment arrangements on their equity loans, collateral loans, mortgages,
handling miscellaneous inquires such as due date changes, giving payoffs, verifying
updated changes.
Consumers Energy
Saginaw Michigan
1999
Customer Service Representative
duties-Receiving inbound calls from customers pertaining to issues as, gas emergencies,
placing timely service orders to techs, selling products such as appliance service plans,
and carbon monoxide detectors, placing orders to remove and add new services and
takingpayments/arrrangements/inquiries from customers.
EDUCATION:
Saginaw Michigan
Arthur Hill High School Diploma
1995
Baker College Flint MI
1996 Basic math, Typing I Language Arts
Delta College Saginaw MI
2007 Pre-Algebra, Honors Composition I, Algebra, Health
elective, Basic Drafting
2010 Champions School of Real Estate
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