Customer Service Manager
Resume:
SAYED MAZHARUL HUSSAIN
RZ- F ***/C
Raj Nagar-II
Palam Colony Cell no.
New Delhi-110045 E-mail:
**********@*****.***
Dedicated Finance Professional with Significant Experience in Brokerage and
Banking Services
SUMMARY OF QUALIFICATIONS
1. 5+ years experience in Asset Management industry.
2. Series 6, 7, 63, 66 and Series 24 certified.
3. Green Belt Trained and Tested.
4. Active B1/B2 Visa.
5. Lean certified, gave business impact of more than $200,000.
6. Expertise in trading and trade related queries.
7. Expertise in Annuities, Retirement and Non-retirement products.
8. Registered Representative with NASD, authorized to place trade and all
states of U.S.A.
9. Dedicated, hard working individual with the intercommunications skills
to work at all levels of organizations. Valued client service
orientation and experience.
10. Exceptional understanding of investment strategy and world trade
markets.
SUMMARY OF ACHIEVEMENTS
11. Won Top Gun Award.
12. Lean Ace for H1, 2009.
13. Won Silver, Bronze, Spot and Value awards.
14. Several customer and client appreciations being an exceptional
performer.
15. Successfully pioneered the team to reach highest organization
targets.
PROFESSIONAL EXPERIENCE
GENPACT INDIA
BROKERAGE SERVICES June 05 - Till Date
Assistant Manager: Responsible for placing trades as a Registered
Representative.
16. Supervising the team of 10 representatives to achieve organization
targets.
17. Responsible for placing trades on NYSE and NASDAQ and assisting the
clients placing trades on websites also if requested.
18. Assisting owners on any trade and brokerage account queries.
19. Helping owner's with ACAT, Non-ACAT transfers.
20. Transferring funds and mailing cheques for distributions as and when
requested.
21. Helping and assisting clients in opening new accounts.
22. Assisting in filling out different forms when requested.
23. Doing QC for all distributions and trades placed by other
representatives.
24. Maintaining and forwarding reports for all segments of the process.
NIIT SMART SERVE
OUT-BOUND SALES Jan. 04 - May 05
Customer Care Executive. Responsible for selling phone/broadband
connections.
. Selling phone connections for competitors of British Telecom to
customers in U.K.
. Selling cable and broadband connections for customers in U.S.A.
. Maintaining and forwarding team reports.
. Handling escalations and problem calls for other team members.
PAGELINK SERVICES
ACCOUNTS DEPARTMENT July 03 - Jan 04
Accounts Executive. Responsible for handling individual accounts.
25. Daily making Debit and Credit entries on customer accounts upon
receiving cheques from customers.
26. Sending required information to customers as and when necessary.
27. Providing customer service to customers calling on their respective
accounts.
EDUCATION
Pursuing MBA in Finance from Symbiosis Centre for Distance Learning.
Commerce Graduate from Delhi University.
Intermediate from Army Public School.
Matriculate form Army Public School
COMPUTER SKILLS
One year Diploma course from STG, proficient with Microsoft Office, use of
Internet and email.
LANGUAGES
Proficient with both oral and written communication in English and Hindi.
LEISURE ACTIVITIES
Enjoy playing cricket, watching all sports activity on TV especially
Formula One car racing.
Reference Available Upon Request
Contact this candidate