Sales Customer Service
Resume:
Jovian Joseph
Secaucus, NJ, 07094
Cell: 646-***-****
Home: 201-***-****
************@*****.***
Objective
Obtain a position in the Practice Management Development program with an objective to
harness the rare and invaluable skills that the program offers to trainees. I aim to utilize
the experience and resources acquired in my duration in the program to fulfill my career
goal as a successful financial advisor as part of the Bank of America team. I strongly
believe I have the necessary background and required acumen to be an asset to this
organization.
Experience
Company: Dollar Tree Stores
Store # 03287
East Rutherford, NJ
April 2007 – August 2010
Position: Assistant Manager
Responsibilities:
• Promotion of high margin merchandise in order to meet target margin forecasts.
Constant replenishment of low inventory turnover items, and minimization of
inventory shrinkage. These three factors had to be juggled on a daily basis and
kept at desired levels in order for the bonus payments to accrue for management.
• Responsible for merchandising of the store. The store operates without any
planogram specifications; therefore it is up to management to independently
merchandise the store, paying attention to sales driving items.
• Cash responsibilities. Was in charge for all cash related tasks during shift,
including: keeping track of safe funds, registers, all checks + credit card
transactions etc. Additionally, was in charge for reviewing and filing paperwork at
the end of the month: all work orders, receipts, invoices, cash-out summaries,
bank deposit slips etc.
• Scheduling: assistant managers also had a responsibility of scheduling and
maintaining hours to ensure optimal use in accordance with budgeted hours -
weekly.
• Administrative tasks included ensuring orders and delivery deadlines were met.
Ordering merchandise in accordance with sales. Inventory management, which
consisted of cycle counts and also a yearly inventory.
______________________________________________
Company: CVS Pharmacy
Secaucus, NJ
April 2006 – December 2007
Position: Shift Manager/ Supervisor
Responsibilities:
• Cash handling responsibilities, consisting of keeping track of safe funds, registers,
all checks + credit card transactions etc.
• Merchandising in accordance with pangrams sent from corporate office
• Customer service related tasks including addressing issues and concerns as well as
offering information on company products.
• Receiving and stocking shipments weekly. Additionally maintaining inventory
through methods such as “merchandise pushing,” cycle counts and price change
verifications.
• Certified as pharmacy technician and occasionally aided personnel in pharmacy
department.
______________________________________________
Company: Radioshack
50 E 42nd Street
New York, NY
Position: Sales Associate
Responsibilities:
• Commission based sales
• Was placed in highest grossing store in the district, which consisted of the highest
caliber sales associates in company. Therefore competition for sales and meeting
quotas was of high priority.
• Responsible for promoting and selling drive items and maximizing sales with high
margin accessories.
• Dealt with customers needs, with special emphasis on wireless sales and
upgrades.
• Received recognition form AT&T for sales performance
______________________________________________
Company: SubSaharan Informer
Part of Sub-Saharan Media and Communications Group
Based (Head Offices): Addis Ababa, Ethiopia
Nairobi, Kenya
September 2004 – Present
Position: Part-time Staff Writer
Responsibilities:
• Writing and editing assigned stories and articles
• Aiding editorial team by proof reading articles
• Updating Newspaper website
______________________________________________
Education
• Rutgers University
New Brunswick, NJ
Major: Economics
Minor Political Science
Dates of attendance: January 2007 - Present
Anticipated graduation: Fall 2011
Skills
Throughout my time spent at these jobs I have developed a wide array of skills that are
otherwise difficult to acquire. In particular, I find that being a part of management teams
has enabled me develop the confidence to independently carry out company objectives
and goals effectively and efficiently. I believe that I am observant, eager and able to adapt
to work environments; learning from experienced colleagues as well as being able to
cooperate with a team. I acclimate well to existing team synergy.
Other skills also include:
- As an economics major, I have a strong understanding of the global economic and
financial framework.
- Successfully completed several finance and accounting undergraduate level
courses.
- Very strong written and verbal skills, which enables me to clearly articulate ideas.
- Strong organizational skills.
- Goal driven. At every job I have had, I have been challenged by having company
goals to meet; which I have done so consistently and successfully.
- Sales - understanding customer needs in order to recommend relevant products.
Service skills to cater to questions and concerns of existing and potential
customers.
Contact this candidate