Support Process

AMANDA MARMOLEJO - SANCHEZ

*** ****** ***. ( Fort Walton Beach, FL 32548 ( 850-***-**** ( E-mail:

************@*****.***

PROFESSIONAL SUMMARY

I am a highly motivated professional with expertise in public

administration, proven ability to cultivate productive relationships with

key decision makers, and superior communication skills. Possess an

exceptional ability to train others, as well as, constantly educating self

with a keen eye to detail. I strongly believe I will be an undeniable

asset to any organization.

CAREER EXPERIENCE

OKALOOSA COUNTY COURTHOUSE Shalimar, FL. 7/2009 - Present

Misdemeanor Deputy Clerk

. Effectively communicate laws, legal codes, court procedures,

precedents, government regulations, executive orders, agency rules,

and the democratic political process to defendants and attorneys.

. Collect court fees or fines, record amounts collected, supervise non-

monetary court requirements (i.e. court required completion of DUI

School), and send notices of non-compliance to persons with

outstanding monetary or non-monetary requirements to reinforce legal

proceedings.

. Coordinate court proceedings with judges, lawyers, parole officers,

police, and social agency officials in relation to misdemeanor and

criminal traffic cases regarding court appearances, adjournments,

outstanding warrants, summonses, and subpoenas.

. Successfully record and document court dispositions using record

minute sheets with proficiency and attentiveness.

NTS COMMUNICATIONS Lubbock, TX. 10/2007 - 5/2009

Billing Verification Specialist

. Managed over 500 circuits that provided means of communication

locally, between cities or states for our own company's use or for

customer oriented companies such as AT&T, Suddenlink, Verizon, and XO

Communications.

. Created an innovative and lucrative database that contained vital

information for each circuit (i.e. circuit identification number,

starting/ending location, bandwidth, monthly cost, vendor name,

account number, order number, etc.)

. Prepared a variety of reports and conducted in-depth analysis based on

essential circuit information for key decision makers to improve NTS's

cost savings ability and internal network structure using the circuit

database.

. Through my articulate writing skills and proactive approach, filed

disputes on any unnecessary overcharges on monthly reoccurring fees,

installation or cancellation charges, and exemptible state taxes on

circuits resulting in a substantial increase in net income.

. Accomplished an innovative billing verification method for circuits

and long distance calling due to the merger and acquisition of XFONE

USA INC.

DISTRICT OF COLUMBIA COURTS Washington, D.C. 5/2007 - 8/2007

Intern - Paternity and Support Deputy Clerk

. Assisted in integrating the DCCSS (District of Columbia Court System

Software) with the federal database for child support services.

. Monitored child support cases by reviewing and evaluating cases for

missing government documents and referred delinquent cases to other

deputies for appropriate enforcement.

. Interacted closely with managers, supervisors, attorneys, magistrate

judges and staff to meet goals and objectives, as well as, to

understand the overall court process of a paternity and support case

from every point of view.

EDUCATION

MASTERS OF PUBLIC ADMINISTRATION 2008

Texas Tech University Lubbock, TX.

BACHELOR OF ARTS IN POLITICAL SCIENCE 2005

Texas Tech University Lubbock, TX.

REFERENCES PROVIDED UPON REQUEST

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