Customer Service Administrative Assistant

Caitlin E. Wiles

** ******** **.

Dorchester, MA 02122

Cell Phone: 802-***-****

******************@*****.***

EDUCATION

State University of New York State at Plattsburgh, Plattsburgh, NY

Bachelor of Science in Human Development and Family Relations

Expected Graduation date: December 2010

SKILLS

. Competent in Microsoft Office, PowerPoint, and Word

. Effective Public Speaker for both small and large groups

. Demonstrative organizational skills

. Energetic Personality

EMPLOYMENT

SUNY Plattsburgh, Plattsburgh, NY

August 2010 - December 2010

. Intern

. Assisting teachers in age room 12-24 months

. Assessing cognitive and physical development progression

. Lesson planning

. Overseeing the cleanliness and safety of the classroom

environment

SUNY Plattsburgh, Plattsburgh, NY

August 2008 - Present

. Computing and Media Services: Lab aide-Promoted to

Supervisor

. Oversee main print jobs in computer lab

. Design promotion posters for classes and school

organizations

. Help with updating and technical support of computers on

campus

. Customer Service skills

. Trained new employees

Killington Resorts and Villages, Killington, VT

December 2006 - February 2010

. Housekeeper for 1,000 unit Resort

. Advanced housekeeping skills

. On-site organization and placement of guests

. Customer Service Skills

. Organized weekly employee safety trainings

. Trained new employees

SUNY Plattsburgh, Plattsburgh, NY

August 2007-May 2008

. Administrative Assistant to Resident Hall Director

. Supervisor of the Dorm building mailroom

. Designed building wide newsletter of upcoming events and

campus wide news

. Event coordinator with Resident Assistants and Director for

programs in Dorm

. Financial budgeting for dorm events and programs

Rutland Veterinary Clinic and Surgical Care, Rutland, VT

January 2004 - August 2006

. Kennel Assistant

. Cleaned and feed animals that were in-house of clinic

. Administrated medicine for animals

. Helped disinfect surgical tools/surgical rooms

. Assisted with minor and major surgeries

VOLUNTEER WORK

SUNY Plattsburgh, Plattsburgh, NY

. Local food drives (2005-Present)

. STOP Domestic Violence (Nov. 2009-Jun 2010)

o Hotline Volunteer, Child-care, Cleaning

. Soup Kitchen for Salvation Army (Sept. 2009)

. Relay for Life 2008 at SUNY Plattsburgh

. Alzheimer's Walk (Oct. 2008)

. Breast Cancer Walk (Sept. 2007)

. CROP Walk (Sept. 2007)

. Trick or Treat on Safety-Street (Oct. 2005-2007)

. Literacy Volunteer (2005-2006)

o Educated ESL adults in basic reading and math skills

HONORS AND AFFILIATIONS

. Employee of the Month (July 2007) for Killington Resorts and

Villages

. Academic Scholarship for SUNY Plattsburgh (2005, 2006, & 2007)

. Rutland Town Scholarship (2005)

. Hall Council Member for Moffitt Hall (2007)

o Appointed Treasurer

Contact this candidate