Customer Service Sales

Monika Debek

**** ***** ********* ****.,*****, FL

e-mail: *******@*****.***

Objective:

International Program Coordinator with over 10 years commitment to

improving cross-cultural

work environment, seeking to provide complex, multi-

level project expertise.

Major strengths:

* multilingual

* leadership experience

* volunteer events coordinator

* business management and customer service skills

* problem solving and conflict resolution specialist

Major accomplishments:

* Performed complex duties including coordination,

candidate interview process and recruitment

resulting in development of specialized team and

increased community awareness by involving

simultaneously media, various organizations and

agencies in process.

* Monitored, organized and implemented small business

software, requiring years of study, during

few months period. Improved administrative tasks

by 40%.

Achieved better planning and organization in

supervision, employee evaluation and training by

developing and reviewing programs objectives and

using innovative ideas.

Work experience:

International direction 2007-Present

Group Leader and AR Coordinator

Intrepid Travel, Melbourne, Australia and Center for

Cultural Interchange, Chicago, IL

Coordinated group travel logistic process: hotel

bookings, transport arrangements, travel budget

and trips reports. Initiated cooperation with travel organizations

and tourist foundations. Received

intense job training in hospitality field, resulting

in better team management. Organized and

monitored process between foreign students, hosting families and

education facilities to improve

significantly community intercultural awareness.

Government affiliation 2007

Americorps Emergency Response Team Member

Volunteer Mobile, Inc., Mobile, AL

Managed recruitment, fund-raising activities,

program events and community service programs.

Trained in National Disaster Response and Basic Command system

conducted by Federal Management

Agency, which resulted in successful team

management and highly effective public service.

Additional work experience: 1996-2007

Sales Assistant and Representative

Williams and Sonoma, Inc. and Aim, Inc., Mobile, AL

Performed sales associate and retailer duties, including customer

service, client assistance,

inventory, cashier function. Conducted market

research, data collection, report preparation,

direct sale and telemarketing. Evaluated and

improved sales rate by 25 %.

Performed basic administrative duties.

Personal Assistant

Health Centers, USA and Europe

Devised methodical problem solving and training of additional

staff. Liaison for all administrative

duties. Assembled business inventory and assisted in

shipment. Additionally performed physical

fitness training and instruction.

Education and Certifications:

UKW University, MA in Education 2001

TOEFL certificate, National Testing Center

First Aid certificate, Red Cross Center

AIDT Career Readiness certificate, Faulkner

Community College

Emergency Response certificates, Federal Management

Agency

Additional skills:

Windows and Macintosh based platforms (Word Office, Excel,

spreadsheet, Power Point, Photoshop).

Bilingual in English and Polish, advanced Russian and

intermediate level of Spanish.

Knowledge of teaching and instructing methods and therapies.

Editor's Choice and Photography Vibes Awards.

Adaptable. Negotiator. Leader.

Contact this candidate