Sales Manager

Julie E.B. Walker

**** **** ****** ********, ** *3201

( C: 614-***-**** ( E: *****.*.*.******@*****.***

Employee Relations - Recruiting - Sales - Medical - Education

Demonstrated Strength in Relationship Building/Liaison/Champion for Garnering and

Retaining Employees

Professional Experience

Sophisticated Systems, Inc. Columbus, Ohio July 2003-July 2010

Performed as Recruiter/Sales /Account Representative/Service Delivery for

an IT Consulting Company with sales and operations in the United States and

India.

Recruiter (2007 - 2010)

. Responsible for contacting, screening and processing potential

candidates for both contract and permanent IT positions in a high-

volume, fast-paced environment.

. Performed internet searches and internal solicitations to identify

qualified candidates.

. Utilized on-going, pro-active, creative, and cost-effective sourcing

strategies to recruit/fill staff augmentation and permanent positions.

. Created job postings to attract candidates for specific positions.

. Interviewed prospective candidates to assess skills, provide resume

coaching, mentor interviewing skills.

. Presented screened candidates to sales team for pre-interview and

assessment.

. Managed the presentation, selection, offer, negotiation, closing and

administrative components involved with hiring candidates.

. Performed background reference checks and coordinated pre-employment

contingency tasks.

. Assisted with managing and auditing the requisition process.

. Attended weekly sales meetings and maintained recruiting metrics for

upper management.

. Met with managers for requirements gathering for specific technology

needs.

Sales Account Representative (2006-2007)

. Developed relationships with new and existing organizations, including

major account, JPMorgan Chase.

. Created sales opportunities with The Huntington Bank, resulting in

$500K in annual sales.

. Met with managers to gather requirements for specific technology

projects.

. Met with prospective consultants for interview coaching, contingency

processes.

. Served as back-up support for all submissions, monitoring of open

reqs, etc. as directed by Sales Manager

. Hosted a Microsoft event for future sourcing of new clients and

candidates, and to provide technical training for current consultant

base.

. Attended weekly sales meetings.

. JPMC: Specifically, for this account:

o Participated in all weekly VMO calls with JPMC.

o Performed all duties and responsibilities aligned with Account

Representative role for JPMC, including KPI and score card

adherence, monitoring the JPMC workbook for validity and

accuracy, and submission of monthly reporting spreadsheets.

o Educated internal personnel of any JPMC rules of engagement

updates/changes.

o Hosted quarterly events for all JPMC consultants to gather

feedback for KPI reporting tool.

o Organized topic-specific brown-bag lunches for information

sharing on JPMC Lines of Business, technical topics, etc.

Employee Relations/Service Delivery Manager (2003-2006)

. Tracked all new consultants from point of being recruited to

placement, serving as their single contact point to the home office

for all needs.

. Managed front office personnel (hiring/performance

evaluations/scheduling)

. As liaison to 100+ consultants in the field, performed a myriad of

tasks on a daily/weekly, quarterly, yearly basis including the

following:

o Created the entire new hire orientation program to familiarize

new hires with company's benefits and practices.

o Delivered on-boarding information to new hires via monthly

orientation sessions.

o Formulated retention incentives to create positive work

environment and maintain consultant base.

o Arranged weekly site visits to consultants to promote good will

and retention.

o Met with managers to ensure consultant worksite successes and to

maintain KPI.

o Coordinated workshop and/or training; secured educational

materials and/or scheduled as-needed training; secured

travel/lodging arrangements, as necessary.

o Coordinated all Certification Exams for consultants; arranged

testing sites, dates/times and garnered all pertinent

information.

o Performed timesheet checks and balances and final sign-offs for

all field consultants.

o Met with managers to gather information for consultant

evaluations/updates.

o Placated and resolved off-site issues with consultants.

o Hosted/coordinated quarterly staff lunches and roundtables;

ordered all food, secured site, created agendas, selected

speakers/topics.

o Coordinated yearly company events; secured

food/venue/entertainment/theme/prizes; emceed events for 125+

(home office and field consultants combined.)

o Assisted with resume updates.

o Informed recruiters of consultant availability for upcoming

openings as consultants ended assignments.

o Maintained comprehensive Excel and Word documents to track all

consultant information.

Quick Solutions, inc. ... Columbus, Ohio

May 1995-April 2003

Liaison to 200+ consultants, facilitating employee retention, solidifying

key relationships and promoting company's mantra.

Employee Relations/Consulting Relations Manager

. Created this position with the goal of increasing employee

satisfaction and retention.

. Created all processes, Key Performance Indicators, forms for tracking

all consultants during their complete working tenure.

. Utilized Excel and Word spreadsheets to maintain accurate employee

information.

. Liaised consultants from client site to next assignment and/or to

coming to the home office 'On the Bench.

. Performed on-site visitations to consultants and managers during their

staff augmentation assignments.

. Assured working performances met management satisfaction

. Performed issue resolution and/or escalated major issues to upper

management.

. Delivered performance evaluations, release of employees

(terminations).

. Provided training.

. Coached consultants for subsequent interviews.

. Mentored consultants with resume writing.

o Management: Managed consultants (2-18) during interim off-

assignment (Bench) tenure; developed, communicated and tracked

goals and objectives; provided resume and interview coaching

for all consultants; reviewed and tracked compensation for

future positions;

o Event Planning: Coordinated Quarterly Meetings for 200+

members; secured venue, created agenda, presided as emcee,

coordinated/purchased the venue/meal and all prize give-aways;

coordinated/presented awards. Hosted Roundtables/Brown Bag

lunches for 6-8 consultants monthly.

Planned/ordered/coordinated all meal arrangements, distributed

invitations, scheduled topics/speakers;

o Orientation: Created new-hire packets (resume, pertinent

information, welcome letter, etc.) for consultants' managers.

o Delivered orientation program for all new hires. Distributed

information, provided office tours, secured food/beverage,

arranged for speakers and relayed information regarding all of

the perks, policies of Quick Solutions, Inc. (QSI).

o Training: Administered CBT (computer based training) as needed.

Copied, distributed, logged, and delivered all outgoing and

incoming materials to consultants. Also served as liaison to

CBT Company which provided the training.

o Ordered, logged, distributed all software and reading materials

for technical lab/library on a weekly basis.

o Coordinated all workshop and/or training arrangements including

securing education reimbursement, making hotel reservations

and/or confirming lodging and arranging travel.

o Coordinated all Certification Exams; arranged for testing

site/time/date and general information regarding testing. Paid

for all testing fees with company issued credit card; provided

consultants with hard-copies of all reservations, etc.

o Miscellaneous: Served as liaison to all committees (five)

including coordinating agendas with respective managers, mailing

out invitations, confirming attendance, coordinating

refreshments, taking meeting minutes; copying and disseminating

minutes to all attendees; maintaining binders for each

committee; creating fliers for specific committee events.

Assisted 30 Consulting Services Managers, three (3) Directors

and Vice President in a myriad of tasks including site visits to

consultants, speaking at team meetings, assisting with clerical

duties, serving as home office liaison for monthly team

meetings, ordering supplies coordinating monthly management

meetings (i.e. site and meal arrangements, meeting agenda)

taking meeting minutes; disseminating meeting minutes to

respective management team.

St. Vincent Hospital & Healthcare Center... Indianapolis, IN Oct.

1986 to Oct. 1994

Registrations/Bed Control/Phlebotomist

. Registration Clerk: Performed as Registrar in the In-Patient, Out-

Patient, Family Life Center (birthing center) and Emergency Room

settings.

o Selected to assist with the opening of a new Out Patient Care

Center including functional design/use of office space to file

system, furniture/office preparation.

o Assisted in the Mammography, X-Ray, Lab and Physical Therapy

departments.

. Phlebotomist: Drew blood and performed minor on-site testing; secured

tubes for send-out to main lab for testing procedures.

. Bed Control: Provided beds (180+ beds) for new patients, surgery

recovery, emergency room admissions and maternity patients in

extremely fast-paced environment.

Lebanon Community Schools... Lebanon, IN Sept. 1989 to Oct. 1994

Substitute Teacher (as needed basis)

o Provided substitute teaching on as-needed basis for elementary,

junior high and high school students.

o Performed in a long-term assignment during a maternity leave for

first grade classroom.

Education

Purdue University 1974-1979

Psychology-Secondary English Education

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