Project Manager Management

Project Director / PMO Management Professional

Professional Profile

. Strong leader who effectively motivates others and directs top-level

strategic programs and projects.

. Skilled change agent with proven track record in improving efficiencies

and increasing revenues.

. Results-oriented team-builder whose teams consistently meet project

milestones and business goals.

. Experienced relationship-builder whose top priority is attaining

exceptional client satisfaction.

. Energetic, passionate achiever with track record of initiative, personal

responsibility, ownership of work, and reputation for removing obstacles

and making things happen.

. Confident, seasoned professional equally as comfortable managing either

senior-level Project Managers or personally directing technical teams in

project delivery.

. Highly analytical thinker with demonstrated ability to scrutinize

financial and technical data.

. Business-minded consultant focused on profitability and margin.

. Decision-maker who initiates extraordinary action when required without

fear of reprisal.

Areas of Expertise

Strategic Planning/Leadership Cross-Functional Leadership

Process Design/Redesign Multi-Site, Multi-Project Operations

SDLC Project Management Client Satisfaction

Six Sigma DMAIC Methodology Negotiation, Persuasion,

Communication

Motivational Management Style Problem Solving

Decision Making Technical Focus

Vendor Management Change Management

Experience Summary

Fortelligent, LLC

PMO Manager -- Atlanta, Georgia 8/2007 - Present

. Initiated organization transformation/change management by building and

implementing a Project Management Office (PMO) framework, workflow

processes, and best practices training.

. Lead and manage a department of Project Managers in activities that

support project delivery throughout all phases of the project lifecycle.

. Recommends, develops, implements, and ensures consistent application of

project management methodologies, procedures, and standards within the

PMO and project teams.

. Maintains data on Program/Project portfolio and regularly reports on same

to CEO and Senior Management.

Accomplishments: PMO Framework, Organizational Process Adoption, Improved

Resource Utilization, Stable Revenue Recognition.

Program Manager -- Atlanta, Georgia (At AT&T Mobility Headquarters) 7/2007

- Present

. Manages projects, change orders, work prioritization, and status

reporting across the AT&T Mobility Consumer Data program. Frequently

interfaces with senior-level management to include Directors, and

Executive-level Leaders.

. Assists with pre-sales activity, RFP responses, and account management.

Reports to Fortelligent Executive Director of Carrier Development.

. Directly manages team consisting of local and remote Project Managers.

Project team members consist of Analysts, Business Objects Developers,

ETL Developers, and Database Architects implementing Business Objects

analytical reporting and web-based applications.

. Managed three strategic business projects on behalf of the AT&T Mobility

Chief Marketing Officer, reporting to his Chief of Staff. Initiatives

included business continuity planning for Consumer Marketing, strike

preparation for non-essential employees, and creation of a 'One AT&T' set

of offerings to benefit customers experiencing disaster events.

. Key Program Contribution: For Sales Operations, implemented a turn-key

Java front-end/Business Objects back-end solution providing COR headcount

planning and tracking capabilities for AT&T Mobility's 1,900 retail store

locations.

Accomplishments: Enterprise-Level Project Delivery Meeting Scope,

Schedule, and Budget Goals ($5M Portfolio), Improved Client Satisfaction

and Relationships, Direct Influencer for Program Revenue Growth.

Greenbrier and Russel, Inc 11/1995 - 7/2007

Professional Services Manager -- Atlanta, Georgia

. Directly managed staff consisting of 34 Consultants. Made bi-monthly

visits to Consultants at client sites, maintained interaction with Client

Managers

. Responsibilities - account management, Consultant career management,

project management guidance, and strategic branch planning. Participated

in new Consultant interviews, hires, and orientations. Conducted

Consultant performance reviews, career-enhancing salary and title

recommendations.

Accomplishments: Client Satisfaction in 97 Percentile Year-Over-Year,

High Retention of Consultant Staff.

Project Manager -- Atlanta, Georgia

. AT&T - Managed the SDLC / Data Warehouse lifecycle for 5 - 13 projects

simultaneously in the Data Warehouse/ Business Intelligence environment

for the Consumer/Residential business unit. Responsible for project

budgets, tracking variances to a commitment-level of +10%, -5%, budget-to-

actual. Created Statements of Work (SOW). Mentored new Project Managers

joining the PMO, assisted in establishing PMO processes and deliverables.

Accomplishments: Key Project - Enterprise Customer Email Database

Repository.

CD Group, Inc. 1989 - 1995

Project Manager -- Atlanta, Georgia

. Habasit Belting - Led the implementation of a software conversion at the

Atlanta site of this international manufacturing firm. Developed a work

breakdown structure and schedule for a six-month project recovery effort

and delivered the implementation according to schedule.

. Bridgestone Tire - Managed a system migration project at the firm's

Nashville, Tennessee, headquarters location, followed by a phased roll-

out to its distribution centers nation-wide. Managed a project team

consisting of the client's programming staff and consultants. Project

collateral consisted of status reports, logs, related project

documentation, weekly Sponsor project meetings. Managed the creation of

a documented migration plan to migrate operating systems for this firm's

multiple distribution centers.

. McKesson - Managed the testing phase of a migration at this leading

healthcare company's San Francisco headquarters. Worked closely with a

project team consisting of the client's management and programming staff

for creating the test scripts and the unit test plans. Responsible for

assigning tasks to the staff and tracking the progress of the project

team. Assisted in status report creation and conducted meetings with

management to communicate the project's progress.

. First Multiple Listing Service - Created the proposal that won the

business for developing a custom billing system, resulting in a long-term

account for her company. Designed, developed, and implemented a mid-

range solution for this custom, integrated billing system, leading to a

75% reduction in employee time and labor. Served as Project Manager for

subsequent project teams at the client site. Regarded as Subject Matter

Expert and Technical Advisor for the company's executives, project

sponsors, and stakeholders.

Accomplishments: Successful Project Engagements, J.D. Edwards Project

Methodology SME.

Geiger Data Systems 1986 -1989

Healthcare Consultant -- Atlanta, Georgia

Accomplishments: Full System Life Cycle Implementation of Healthcare

Software Solutions.

Flowers Industries, Inc. 1985 -1986

Programmer/ Analyst - Thomasville, Georgia

Accomplishments: Entry-Level Developer Promoted in 6 Months, Responsible

for Headquarters Applications.

EDUCATION

Bachelor's of Business Administration - Management Information Systems,

The University of Georgia, Terry College of Business, Athens, Georgia.

Project Management Professional (PMP), Project Management Institute.

Six Sigma Green Belt, EduSys (www.6sigmastudy.com).

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