Manager Customer Service

**** ** ***** *** ******** NY, ***** •347-***-****•********@*****.***

Rhonda Cody

Objective

Find employment with a company where my skills and experience will be an asset to the business that allows

growth potential while furthering my knowledge and abilities in the process

Experience

2005-2008

The Flossie Wilson Residence Bronx, New York

Site Commander

Responsible to oversee fulfillment duties of security agents.

- Access control, routine patrols of location, monitored surveillance cameras.

- Handling employee and or managerial issues if they arise.

- Responsible for training employees regarding site specifics and updated info.

- Assisted case managers in booking and running events as needed.

- Heavy phones, light typing, facsimile, keep accurate record of all log entries.

Participated in fire drills per schedule, record accurate incident reports.

Monitored overtime hours, prepared emergency schedules for call offs or vacation.

Preparing weekly schedules for Supervisors and security agents

Ensure that all equipment are operable, MS office, Excel, MS word, Outlook

Ordering inventory

2007-2008

Cambridge Security New York, NY

Operations Manager

Scheduling utilizing valiant, liaise with regional managers, clients/client service reps

regarding accounts and coverage.

Confirmed client requests, ensured proper guards were dispatched and supplied prompt

service.

Managed hours in accordance with overtime procedures

2008 - Present

Summit Security New York, NY

Dispatcher

Scheduling utilizing Win team, heavy phones, light typing

Responsible for dispatching guards that correspond to specific accounts, comply with guard

orders as requested by clients, liaise with client service reps, operation manager and HR

manager regarding accounts.

Education

1990-1992

Harold Cressy International School Capetown, SA

High School Graduate

Certificate of Completion

References

References are available on request.

2651 West Avenue O, Palmdale, Ca 93551•661-***-****•**************@*****.***

Daniel Provanzano

Objective

Find employment with a company where my skills and experience will be an asset to the business while furthering my

knowledge and abilities in the process

Experience

2002 - Present

Paint A Dream Santa Clarita, CA

District Manager

Responsible to oversee fulfillment duties of Store Managers in three different locations.

- Confirming reports of inventory and funds.

- Handling employee and or managerial issues at each location if they arise.

- Assisting in training of Managers and Employees as needed.

- Assisted store managers in booking and running events as needed.

- Load and unload client items in kilns.

Confirm receipts and all monies are accounted for in each location.

Accountable for weekly bank runs.

Preparing weekly schedules for Managers and employees

Ensure that all equipment and the facilities themselves are in working order

Ordering inventory

2000 – 2002

[City, ST]

Dental Medical Diagnostics

Warehouse Manager

Supervised all employees on shift to ensure completion of duties

Confirmed client orders were shipped properly and on a timely manner

Trained new employees

1997 - 2000

[City, ST]

Bisq Factory

Warehouse / Delivery

Received multiple orders for shipping

Responsible to complete each order guaranteeing that each parcel was properly packaged and shipped to correct

locations

1996 - 1997

[City, ST]

Noah’s Bagels

Cashier / Server

Provided quality customer service while completing client’s orders in a timely manner.

1995 – 1996

[City, ST]

Ralph’s

Bag Boy

Provided quality service while packaging customer’s products for their easy transportation.

Education

[Dates of attendance]

Agoura High School Agoura Hills, CA

High School Graduate

R eferences

References are available on request.

Contact this candidate