Administrative Assistant Customer Service

BEVERLY D. BELLAMY

**** *. ********** **** **

Oak Park, I L 60302

***********@*****.*** Cell: 708-***-****

P rofile

Detail-oriented, resourceful Administrative and IT Support Professional with proven success

supporting and assisting at all management levels, currently including University CIO and

Associate IT Director. Offers significant experience in self-directed positions requiring

p rofessional executive support and administrative abilities. Demonstrated interpersonal,

communications and multitasking skills. Adaptable team player recognized for willingness to

learn and teach acquired skills.

S UM MARY OF T EC H N ICAL SK I L LS

Platforms/Operating Systems: W indows 2000/2003 Server, Mac OSX 10.6, Active Directory,

W indows XP/VISTA/7

Tools/Software: M icrosoft Office 2003/2007, PeopleSoft, Cisco Call Manager, Cisco Unity, Go To

Meeting Web Conferencing, Meeting Place, Track-IT, Internet Explorer, Adobe Acrobat

Other: Lenovo, Dell and Gateway laptops and desktops, Dell and HP printers

PROFESSIONAL EXPER I E NCE

DO M I N ICAN U N I V E RS I TY, River Forest, I L November 2009 – P resent

I T Support Services Administrative Coordinator

Administrative support of CIO and Associate Director of IT. Manage IT office and coordinate

Help Desk support functions to ensure problems and questions concerning technology and associated

support functions are assigned in a timely manner. P rovide high-level administrative support by

p reparing weekly statistical reports, handling information requests, and performing clerical

f unctions such as preparing correspondence, arranging conference calls, and scheduling meetings.

T raining and supervision of clerical staff and student workforce. Keep abreast of technologies

useful to the University and those already employed by the University. Work with the CIO and

Associate Director to plan and implement the future administrative and technology needs of the

U niversity .

• Responsible for the day-to-day operation of the university help-desk system.

• Manage supply inventory from through the chargeback process.

• Monthly expense report management.

• Aid in the training and development of the student workforce.

• Compile monthly reports and analysis.

• Backup Manager of Student Workforce and assist with equipment requests faculty and

staff.

• Participate as project coordinator in the facilitation of IT initiatives.

• Work and coordinate with outside vendors.

• Facilitate the network application process, including new user setup and termination.

• Lead freshman and t ransfer student University orientation.

BEVE RLY D . BE L LA MY P AGE T WO

H E I D R ICK & STRUGGLES I N T E RNAT IONAL, Chicago, I L June 1997 – J uly 2009

Helpdesk Analyst 1999 – 2009

• Provided user support and customer service on company supported computer applications

and platforms. Troubleshot problems and advised on the appropriate action.

• Provided technical assistance to end users for all information technology issues, including

software, hardware, and networking within a typical 30 minute window to ensure internal

clients were minimally impacted and were able to maintain a high level of productivity.

• Installed and updated desktops, laptops, PDAs, peripherals, networks, and related

software to maintain a current interface among technologies.

• Answered questions and resolved computer problems for clients in person, via telephone or

f rom remote location to provide several options for contact with IT.

• Provided assistance and limited t raining in the use of computer hardware and software,

i ncluding printing, email, and operating systems.

• Tracked all help desk interactions and routed problems, requests and document

resolutions.

I T Account Administrative Assistant 2004 – 2009

Managed network and systems administration, including data, security and user account

management, e-mail systems including internet access, office systems and applications support.

• Migrated Exchange mailboxes and data to centralized regional servers, reducing latency

and increasing productivity for field offices.

• Administered network login credentials with access given only to authorized users,

ensuring a secure network as well as maintaining Sarbanes Oxley compliance.

• Assigned and configured network internal and external telephone extensions creating

i nternal dialing among offices worldwide, cutting long distance costs to the fi rm.

• Worked with Human Resources department developing and updating employee new hire

and termination requirements, facilitating a more streamlined process and quicker

t urnaround times to setup new hires or disable network access for former employees.

• Created network and systems policies and procedures, ensuring consistent communication

of IT guidelines fi rm wide.

• Facilitated procurement of hardware and the inventory process for organization and

t racking of company assets and reusing/recycling items where possible.

• Created global procedures to streamline network account administration process.

T raining Administrative Assistant 1997 – 1999

• Facilitated t raining and travel for new hires into Chicago Corporate and on-going training

p rograms for current employees.

• Assisted with the management of relationships with training vendors, including

maintaining billing and cost records and t racking payment.

• Scheduled and coordinated t raining and travel for corporate t rainers and assisted in the

development of curriculum for t raining plans for individual job functions.

BEVE RLY D . BE L LA MY P AGE T H RE E

Various Contract to H i re Agencies, Chicago, I L 1994 – 1997

Executive Assistant 1994 – 1997

Executive support in a contract capacity at Merrill Lynch and other corporate fi rms. Provided

h igh level administrative functions in the absence of regular employees. Worked with personnel

and outside organizations to coordinate various activities. Other responsibilities included

handling confidential data, coordinating various department functions, distribute various data

and reports, handle t ravel arrangements, and handling all office responsibilities, such as filing,

d istributing mail, preparing shipments, phone coverage, ordering merchandise, faxing, copying,

etc.

ED UCAT ION

Current Student; Professional Studies major, Roosevelt University, Chicago, I L. Anticipated

G raduation 2011

Contact this candidate