Customer Service Medical

SHARON D. SHIPMAN-MIRABAL

***** ***** ******* ****** ? Carson, California 90745

310-***-**** Home ? 310-***-**** Mobile

***************@*******.***

ADMINISTRATIVE / CUSTOMER SERVICE PROFESSIONAL

Profile Goal driven with exceptional experience in sales, customer service, and

support with recognized strengths in general office operations, account

maintenance, sales staff support, planning/implementing proactive

procedures, and patient care.

Excellent team player who listens and thrives on collaboration with

other team members and integrates their collective thoughts, options,

and perspective into meaningful action.

Professionalism, Friendly, Accurate, Flexible, Multi Taster, Creative,

Punctual, Reliable.

Skilled/trained in Medical Billing processes, and procedures and

procedures (insurance reimbursements, collections, medical claims,

coding, Medi-Cal/Care, HMO/PPO, proficient in Medical terminology (CPT)

Proficient in MS Office Suite

Employment Cabrillo Beach Yacht Club (San Pedro, CA) 8/2007 -

3/2009

Administrative Professional

Customer service to more than 3,800 members and guests,

and effectively solved customer challenges.

Prepared daily transactions (including deposit slips,

accounting, and inventory).

Supported with monthly newsletter/mailings, volunteer

team activities, and event planning logistics.

Answered phone. Knowledge of Word/Excel/Outlook/Print

shop

Christopher F. Amsden, M.D. (San Pedro, CA) 02/2007-8/2007

Office Manager/Doctor Assistant

. Answer the Phones/ Scheduled Patients for Appointments/

Called Patients to

Remind them of Future Appointments

. Took patients blood pressure/wrote prescriptions

. Assisted the Doctor with Advertisements for his

Practice

. Assisted the Doctor with Opening another Practice at

another Location LB

. Made Flyers to pass out for the Practice

Pacific Artritis (Los ngeles, CA) 2/2005 -

5/2005

Medical Assistant

Front and back medical office duties: answered phones,

heavy appointment scheduling (reminders) and calendar

maintenance, processed incoming/outgoing mail, and

maintained Patient records.

Boyarsky Consulting Group, Inc. (Century City, CA) 6/2005 -

7/2005

Receptionist / File Clerk

Greeted and directed Clients/Visitors, answered incoming

calls.

Prepared and finalized correspondence, maintained

confidential financial files, processed Client tax forms,

mass mailings and faxing.

Pacific Harbor Christian Church (Wilmington, CA) 1987 - 1988

Child Care Assistant

Assisted Children with school homework.

Planned daily activities for school aged Children.

Prepared meals and snacks

Education Banning High School-High School Diploma 1987-2004

Harbor College-Certificate/Business Administration Two

Years

PCI Career Institute/Diploma-Certificate for Medical

Billing

Reference Upon Request

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