Customer Service Administrative Assistant
Resume:
Monique S. Stanton
***** ***** ( Redford, Michigan 48240( ****************@*****.*** ( (313)
Objective: To obtain a position in a health care setting that will offer
growth and career advancement which would allow me to utilize my knowledge
in the medical field along with my administrative and customer skills.
Education
University of Phoenix - Detroit, MI
2008 - 2010
Bachelor of Science in Health Administration
> Cumulative G.P.A. 3.19
Wayne County Community College-Detroit, MI
2004-2008
Completed Nursing pre-requisite
Henry Ford Community - Dearborn, MI
2001-2004
Completed general course work
Skills
. PROFICIENT WITH MICROSOFT WORD, EXCEL, POWERPOINT, AND MANY OTHER
SOFTWARE PROGRAMS
. Interpersonal skills with ability to interact with internal and
external customers.
. Organizational skills with the ability to handle multiple projects in
a timely manner.
. Communication skills (verbal and written)
. Problem solving skills with the ability to solve customer issues
Experience
JOHN D. DINGELL VA MEDICAL CENTER - DETROIT, MI 2010- PRESENT
MOVE! Volunteer Assistant
Access CPRS and input the MOVE! 23 Questionnaires; collate MOVE! Mailing
packets; address Veteran mailing packets and envelopes; and receive visitor
calls and direct to appropriate area.
Key Achievements:
> Demonstrated the ability to prioritize
> Handle loads of paperwork
> Meet deadlines
Children's hosptial of michigan - Detroit, MI 2010- 2010
Patient Relation Representative (Internship)
Excel in all aspects of a job which involves performing administrative,
clerical, and typing duties, and answering heavy call volume.
Key Achievements:
> Demonstrated the ability to meet deadlines.
> Prepared budget for customer service week
> Coordinated customer service week.
> Resolved patient complaints.
c.b.a globe & associate - Southfield, MI 2009- 2010
Administrative Assistant
Assisted with front office administrative duties such as customer service,
answering phones, lease execution, rent and income payment processing.
Key Achievements:
> Ensured all papers were filed accurately.
> Earned a reputation for easily establishing rapport with people
from diverse cultural and socioeconomic background.
> Created a friendly environment.
Vitec - Detroit, MI 2002- present
Assembly Operator
Assemble fuel tanks for Chrysler and General Motors vehicles.
Key Achievements:
> Eliminate quality issues by identifying defective parts.
> Meet production goals
> Demonstrate the ability to work well under pressure.
Standard Federal bank-Livonia, MI
2001-2002
Proof Operator
Operated a 10 key proof machine to encode, add, cancel, photocopy, and sort
checks, drafts, and money orders for collection and to prove records of
transaction. Continuously met production goal (1800 checks per hours).
Corrected mathematical errors teller made, maintained speed and accuracy of
typing at a speed of 9,000 Keystroke per minute, and demonstrated the
ability to balance daily deposits
Key Achievements:
> Met Production goal (1800 checks per hour)
> Corrected mathematical errors teller made
> Maintained speed and accuracy of typing at a speed of 9,000
Keystroke per minutes.
> Demonstrated the ability to balance daily deposits
J.C. PENNEY- DEARBORN, MI
2001-2001
Sales Associate
Ensure that each customer receives outstanding service by providing a fast,
fun, and friendly environment, which includes greeting and acknowledging
every customer, maintaining solid product knowledge and all other aspects
of customer service.
Key Achievements:
> Maintain an awareness of all promotions and advertisements.
> Assist in floor moves, merchandising, and display maintenance.
> Assist in completing signage and price changes within departments.
> Assist in processing and replenishing merchandise and monitoring floor
stock.
> Assist in ringing up sales at register and/or bagging merchandise.
> Utilized strong interpersonal and communication skills to serve
customers; received employee of the month award twice.
Reference: Available Upon Request.
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