Customer Service Sales

Mike Brock

**** ******* *****

Alpharetta, Ga. **005

404-***-****

***********@*****.***

PROFESSIONAL OBJECTIVE

Challenging and rewarding sales/business development role with a company

that is innovative and encourages growth.

EXPERIENCE

Wachovia/Wells Fargo Bank. Alpharetta, GA

Personal Banker - (December 2009 - Present)

. Manage customer portfolio, service relationships and cross-sell all

products.

. Provide broad base of financial and credit services with the goals of

acquiring 100% of the customers business.

. Loan officer

. Develop and maintain relationships with Wells Fargo partners to

maximize sales opportunities

. Demonstrated every month goals meet 100%

CSSR (Customer Service & Sales Rep) - (September 2009 - December 2009)

. Customer Service

. Sell retail banking products and services

. Demonstrate ability to achieve individual goals

. Refer products to Personal Bankers

STS (Service Transaction Specialist) - (June 2009 - September 2009)

. Teller Transactions

. Account Services

. Customer Care

Teller Processing

. Process customer transactions within established guidelines

. Identify and make sales referrals, recommend alternate banking

channels, cross-sell bank services and products.

. Provide excellent customer service (Wachovia Bank #1 in service 8

years in a row)

. Exceed minimum standards for teller sales contributions

Teller - (November 2007 - 2008)

Vault Custodian:

. Demonstrated ability to achieve individual and team goals.

. Experienced selling products and services.

. Verify and process incoming currency shipments.

. Maintain inventory control record forms.

. Prepare currency shipments according to standards set by the Federal

Reserve.

Sugo Restaurants - Roswell, GA (August 2002 - September 2007)

Manager

. Staffing: Training bartenders/servers

. Inventory

. Front/Back house management

. Party planning: Wine dinners and prep

Education: Charleston Southern University

(Arabic/Criminal Justice)

Honors and Awards:

. #1 banker Alpharetta

. #1 banker North Georgia

. #1 banker Atlanta

(First quarter Wachovia/Wells Fargo Bank 2010)

. "Star Service" award Wells Fargo August 2010

. "Beat the Heat" award for most accounts - summer 2010

Skills and Training:

. Certified notary for Fulton County Georgia

. Honored to be part of a team for the Wachovia & Wells Fargo Merger

2009 - 2010

. Customer Service skill building training - 2008

. Ability to multi-task

. Excellent telephone etiquette and time management skills

References:

Upon request

Contact this candidate