Customer Service Representative
Resume:
Amelia S. Williams
Pineville, South Carolina 29468
H: 843-***-**** / C: 843-***-****
E-mail: *********@***.***
SUMMARY OF QUALIFICATIONS:
Professional: Candidate: State of South Carolina Certified Coding Specialist (CCS)
Exam
Education: Pursuing: Medical Coding Program Certification - Anticipated
December 2010
Associate in Business: General Business - May 2002
Trident Technical College, North Charleston, South Carolina
Medical Coding Coursework:
Anatomy...Physiology...Pharmacology...Understanding Health
Insurance... ICD-9 I & II...Medical Terminology...CPT I
Profile: Twelve years of cumulative education/training and progressive
experience in various aspects of medical billing/coding, customer
service, collections and secretarial support assistance...Motivated
self-starter.
Knowledgeable: AS 400; Microsoft Windows XP; MS Office Suite (Word,
Excel, PowerPoint, Access, Outlook); MIDAS and McKesson (hospital
and patient billing databases); ICD-9/CPT medical coding and
terminology; Internet; and HIPPA regulations compliance...Type: 50-55
wpm.
Effective organizational, administrative, communication, leadership,
multitasking, research, clerical, data entry, dispatching, problem
resolution, time management and interpersonal skills...Focused team
player.
Established reputation for professionalism, taking initiative,
accountability, dependability, attention to detail, prioritizing
tasks-meeting deadlines and enthusiasm...Proactive, energetic and
results-oriented.
EMPLOYMENT HISTORY:
August 2003 Team Leader (July 2006-Present)
to Present CAB Receivables Management Company / Credit Adjustment Bureau, North
Charleston, South Carolina
Lead, train, coach, mentor, coordinate, motivate and critique
performance activities of seven Customer Service Representatives
(call center environment) in efficiently handling customer and
extended billing services and collections (over 200 calls daily) for
Roper St. Francis Healthcare (major client account).
Support supervisor with contacts to the central billing office for
hospital and physician client accounts, to include: ordering medical
records; requesting patient itemized bills; processing of adjustments
on patient accounts, if needed; and forwarding requests to process
credit/debit cards payments, where applicable.
Answer Customer Service Representative questions and concerns;
generate and distribute forms; assist in handling escalated customer
service calls; and forward requests for physician/board member
discounts to the central billing office for approval.
Customer Service Representative (August 2003-July 2006)
Contacted insurance carriers/patients and handled a heavy volume of
incoming calls regarding questions on delinquent hospital medical
payments; researched/verified status of patients' medical billing
records and payments credited; and re-filed medical claims with
appropriate insurance carriers, if needed.
Offered and negotiated payment plan solutions and settlements with
patients to resolve past due accounts; collected and processed
payments over the phone; and assisted management in training of new
hires.
1997 - 2006 Customer Service Representative (Part-time)
Blockbuster Video, Moncks Corner, South Carolina
Answered questions and assisted customers with their video selections
and rental purchases; data entered customer and video information;
checked in and out videos; registered sales and payment transactions.
Assisted in receiving shipments, merchandising displays, restocking
shelves and controlling inventory.
2000 - 2003 Secretary / Bookkeeper / Dispatcher
Coastal Heating and Air, Moncks Corner, South Carolina
Provided secretarial, receptionist, customer service, dispatching and
bookkeeping support (client billing, accounts receivable, payroll
preparation) for a heating/air conditioning maintenance and repair
business.
Answered incoming phone calls; scheduled and dispatched service
technicians; updated and maintained business filing system; prepared
daily bank deposits; and performed general office duties, as needed.
1998 - 1999 Computer Lab Assistant (Work Study Program)
Trident Technical College, North Charleston, South Carolina
Opened/closed and maintained Lab; answered student questions;
troubleshot computer problem issues; generated work orders for
computers, as needed; ordered supplies and controlled inventory.
REFERENCES: Available Upon Request
Contact this candidate