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Customer Service Quality Control

Location:
Redmond, WA, 98052
Posted:
December 13, 2010

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Resume:

JONATHAN L. MILLER

**** *** ******* ****

Redmond, WA 98052

425-***-****

abh0ts@r.postjobfree.com

Summary

Writer, researcher, data and clerical/administrative professional who

provides an understanding of balancing the needs of customers with the

requirements of assignments. Excellent communication, customer service,

writing and interpersonal skills; proven ability to produce writing to spec

and on a deadline.

. Windows 2000, XP experience

. Mac Classic/OSX experience

. Writing skills, fiction and academic

. Editing skills, both fiction and non-fiction

. Library and internet research skills

. Microsoft Office Experience

. Management experience

. Clerical skills (filing, light paperwork, etc.)

. Data Entry skills

. Customer service skills

. Organizational skills

. Ability to multitask

. Type approx. 50 WPM

. Role-playing game experience

Work Experience

Media Editor, Zenex Partners, Bellevue, WA 2009-2010

Contract at Expedia.com in Bellevue, WA

Responsible for categorizing and ranking photographs submitted by hotels

worldwide for inclusion in listings on the Expedia website as well as

editing photos into slideshows for listings. Researched hotel web sites to

acquire photographs for use on Expedia.com site. Contacted hotels regarding

opportunities to expand their listings by submitting photographs to the

Expedia.com Media Team and responded to hotel customer requests to

alter/edit/add to listings. Assigned labels to photographs, enabling easy

searches in commercial listings.

Data Coordinator, Spacelabs Healthcare, Issaquah, WA 2006-

2009

A Core lab for Medical and Pharmaceutical Research.

Handled sensitive medical and pharmaceutical testing data. Responsible for

ensuring the accuracy of all data received from test sites, resolving data

inconsistencies, and delivering reports in a timely manner. Other duties

include facilitating paperwork for data reporting, communication with test

sites and running of quality control procedures. (Temp position from

December 2006-2008, full-time February 2008.)

Curriculum Development Assistant, Subcontractor for Instructor

Ronald Austin, Bellevue Community College, Bellevue, WA

2003

Researched and wrote Anim modules for online version of the college's

Media 119 class ("The History of Animation"). Served as in-class guest

lecturer on the topic.

Part-Time Assistant/Weekend Manager, Library Media Services,

Bellevue Community College 2001-2006

A resource for students and faculty, providing videos, films and audio as

well as some computer, film and audio visual equipment.

Duties included working with both faculty and students, in person and over

the phone, managing student workers during Saturday shifts and setting up

computer and audio visual equipment.

Data Entry Specialist, Microsoft Corporate Records Management,

Redmond, WA 1998-2001

Stores and processes records for every aspect of the Microsoft Corporation.

Responsible for entering and proofing data obtained by inventorying records

provided by various groups at Microsoft, including legal records, software

master discs and software packages. Other duties included data processing,

filing and other light computer work.

Education

Hampshire College, Amherst, MA 1990-

1993

Concentration in "Literature, Culture and History"

Extra-curricular activities included:

. Treasurer of Excalibur, SF/Fantasy/RPG club, 1992-1993

. Editor of "UpComing: The Magazine of Speculative Fiction," 1992

. Co-founder and co-chair of "5Con," a SF convention, 1993

o Fan Guest, 5Con, 1994, 1997, 1998, 2000

o Guest Liaison, 5Con, 1996

o Contributed essays to con booklets, 1993, 1996-2000

Bellevue Community College, Bellevue, WA 2001-

2003

Associates in Arts and Sciences with Honors

Classes included emphases on English and History, with sciences such as

Astronomy and Chemistry.

University of Washington, Seattle, WA 2004-

2005

Bachelor of Arts in History with Departmental Honors

Classes involved extensive research and writing requirements, culminating

in an undergraduate thesis titled Mobilizing the "Trew Communes", 1349-

1381, an examination of the English "Peasant's Revolt."

Hobbies

. Tabletop role-playing (Dungeons & Dragons, Cyberpunk, GURPS, etc.) on a

regular basis for over twenty years (player and occasional Game Master).

. Reading and researching history and mythology, with an emphasis on

Medieval Northern Europe and the Classical World.

. Reading and writing science fiction and fantasy and other genres.

. Comic book reader and collector for over twenty-five years.

. Doctor Who fan and creator of The TARDIS Project fan web site,

http://tardisproject.blogspot.com



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