Customer Service Quality Control
Resume:
JONATHAN L. MILLER
Redmond, WA 98052
*******@********.***
Summary
Writer, researcher, data and clerical/administrative professional who
provides an understanding of balancing the needs of customers with the
requirements of assignments. Excellent communication, customer service,
writing and interpersonal skills; proven ability to produce writing to spec
and on a deadline.
. Windows 2000, XP experience
. Mac Classic/OSX experience
. Writing skills, fiction and academic
. Editing skills, both fiction and non-fiction
. Library and internet research skills
. Microsoft Office Experience
. Management experience
. Clerical skills (filing, light paperwork, etc.)
. Data Entry skills
. Customer service skills
. Organizational skills
. Ability to multitask
. Type approx. 50 WPM
. Role-playing game experience
Work Experience
Media Editor, Zenex Partners, Bellevue, WA 2009-2010
Contract at Expedia.com in Bellevue, WA
Responsible for categorizing and ranking photographs submitted by hotels
worldwide for inclusion in listings on the Expedia website as well as
editing photos into slideshows for listings. Researched hotel web sites to
acquire photographs for use on Expedia.com site. Contacted hotels regarding
opportunities to expand their listings by submitting photographs to the
Expedia.com Media Team and responded to hotel customer requests to
alter/edit/add to listings. Assigned labels to photographs, enabling easy
searches in commercial listings.
Data Coordinator, Spacelabs Healthcare, Issaquah, WA 2006-
2009
A Core lab for Medical and Pharmaceutical Research.
Handled sensitive medical and pharmaceutical testing data. Responsible for
ensuring the accuracy of all data received from test sites, resolving data
inconsistencies, and delivering reports in a timely manner. Other duties
include facilitating paperwork for data reporting, communication with test
sites and running of quality control procedures. (Temp position from
December 2006-2008, full-time February 2008.)
Curriculum Development Assistant, Subcontractor for Instructor
Ronald Austin, Bellevue Community College, Bellevue, WA
2003
Researched and wrote Anim modules for online version of the college's
Media 119 class ("The History of Animation"). Served as in-class guest
lecturer on the topic.
Part-Time Assistant/Weekend Manager, Library Media Services,
Bellevue Community College 2001-2006
A resource for students and faculty, providing videos, films and audio as
well as some computer, film and audio visual equipment.
Duties included working with both faculty and students, in person and over
the phone, managing student workers during Saturday shifts and setting up
computer and audio visual equipment.
Data Entry Specialist, Microsoft Corporate Records Management,
Redmond, WA 1998-2001
Stores and processes records for every aspect of the Microsoft Corporation.
Responsible for entering and proofing data obtained by inventorying records
provided by various groups at Microsoft, including legal records, software
master discs and software packages. Other duties included data processing,
filing and other light computer work.
Education
Hampshire College, Amherst, MA 1990-
1993
Concentration in "Literature, Culture and History"
Extra-curricular activities included:
. Treasurer of Excalibur, SF/Fantasy/RPG club, 1992-1993
. Editor of "UpComing: The Magazine of Speculative Fiction," 1992
. Co-founder and co-chair of "5Con," a SF convention, 1993
o Fan Guest, 5Con, 1994, 1997, 1998, 2000
o Guest Liaison, 5Con, 1996
o Contributed essays to con booklets, 1993, 1996-2000
Bellevue Community College, Bellevue, WA 2001-
2003
Associates in Arts and Sciences with Honors
Classes included emphases on English and History, with sciences such as
Astronomy and Chemistry.
University of Washington, Seattle, WA 2004-
2005
Bachelor of Arts in History with Departmental Honors
Classes involved extensive research and writing requirements, culminating
in an undergraduate thesis titled Mobilizing the "Trew Communes", 1349-
1381, an examination of the English "Peasant's Revolt."
Hobbies
. Tabletop role-playing (Dungeons & Dragons, Cyberpunk, GURPS, etc.) on a
regular basis for over twenty years (player and occasional Game Master).
. Reading and researching history and mythology, with an emphasis on
Medieval Northern Europe and the Classical World.
. Reading and writing science fiction and fantasy and other genres.
. Comic book reader and collector for over twenty-five years.
. Doctor Who fan and creator of The TARDIS Project fan web site,
http://tardisproject.blogspot.com
Contact this candidate