Management Customer Service

NICHOL D. JEFFERSON

**** ******* **** **. ***. E, Lawrenceville, GA 30044 ? Home: 678-***-****

? Cell: 301-***-**** *******.***********@*****.***

PROFESSIONAL SUMMARY

Expert in: Accounting ~ Project Management

Versatile, high-energy professional who leads corporations through change

and challenge to profitable growth. Proven self starter with passion,

energy, and enthusiasm to drive results and affect meaningful change.

Strategic problem-solver who envisions smart solutions and executes with

urgency across all levels of the organization. Hands-on leader with

established ability to lead projects and initiatives that drive

performance. Possesses a keen ability to deliver highly visible projects in

a timely manner, develop effective and productive teams while maintaining

strong relationships with external partners.

CORE COMPETENCIES

Business Process Reengineering ~ Change Management ~ Employee Relations ~

P&L Management ~ Technology

Project Management ~ Recruitment & Training ~ Quality Management ~ Staff

Leadership ~ Strategic Planning

Team Development & Leadership ~ Liaison ~ Policy Development ~ Productivity

& Performance Improvement

Operational Management ~ Healthcare Billing ~ Organization & Communication

PROFESSIONAL EXPERIENCE

partners for community solutions, Arlington, VA

2008 - 2010

Works with communities to achieve their economic and social potential.

Director of Finance & Administration

Oversees and performs all aspects of the general ledger, operating and

program budgets, financial reporting, accounts payable, accounts

receivable, and bank accounts using QuickBooks while also supervising

finance and administration personnel. Consistently monitors and analyzes

monthly operating results against budget while ensuring compliance with

local, state, and federal reporting requirements. Prepares senior-level

reports as required by policies and procedures.

Key Achievements

. Coordinated the research of indirect cost rate proposals for federal

contracts and grants.

. Key contributor in strategic planning and policy development activities

with internal and external partners.

. Developed and implemented policies and procedures as well as inter-

departmental workflows designed to enhance large-scale workload

productivity in an effort to improve overall operations.

. Creatively composed, executed, and managed new-hire orientation protocol

and employee handbooks, and conducted orientation for new employees.

. Served as liaison between employees and management regarding HR issues as

well as between organization and all out-source agencies.

. Professionally conducted employment termination conferences and exit

interviews for departing employees.

first home care corporation/foundations, Washington, DC

2004 - 2008

Core service agency providing medicaid and mental health services to

children, adolescents, and families in the DC and surrounding areas.

Deputy Regional Director/Administrative Director & Regional

Controller/Business Manager

Progressive record of positions with increasing responsibility,

culminating in Deputy Regional Director. Managed the direct supervision to

various levels of administrative staff including billing, medical records,

accounting, information technology, intake, case assignment, consultants,

temporary staff, and general business office personnel. Supervised

departmental functions and operations in an effort to ensure adherence to

policies and procedures. Contributed to internal meetings, serving as a

fiscal and operational representative.

NICHOL D. JEFFERSON

PAGE TWO

Key Achievements

. Conducted high-level research and repair of Medicaid and third-party

claims while resolving outstanding collection issues with payers.

. Co-facilitated Executive Management, Supervisory Team, and General Staff

Meetings providing guidance and instruction as needed.

. Developed low-level databases to improve internal functions while

overseeing and coordinating the development of information management

databases.

Maryland family resource, inc., Landover, MD

2002 - 2004

A behavioral healthcare agency specializing in providing mental health and

rehabilitation services to children, adolescents, and adults.

Director of Business Affairs

Planned, coordinated, and supervised the business services areas,

developing budget and appropriations information, implementing facility, on-

site improvements, and coordinating other operational areas. Established

fiscal policies and guidelines, set budgetary targets for programs and

shared resources, negotiated changes in those targets and established

budgetary implementation, monitoring and control system targets.

Key Achievements

. Conducted high-level research and repaired denied claims for payment.

. Successfully managed all aspects of the recruitment process as well as

directed annual performance evaluation procedures.

. Supervised finance and administrative personnel while processing monthly

contractor/vendor payments for more than 100 providers.

family trauma services, INC., Alexandria, VA

1998 - 2002

A private, for-profit mental health agency.

Deputy Director of Finance & Administration/Office Manager

Demonstrated continuous effort to improve operations, decrease turnaround

times, streamline work processes, and worked cooperatively and jointly to

provide quality seamless customer service. Directed and participated in

management studies and reported on organizational and administrative

practices. Internally prepared and processed employee payroll using

QuickBooks accounting applications.

Key Achievements

. Singlehandedly performed intensive research of outstanding accounts

receivables resulting in the collection of more than $400K by re-working

bad claims and negotiating with claims payers.

. Provided office management for multiple-site organizations.

. Developed and maintained a general listing of local resources for each

office, providing assistants with supportive information.

TECHNICAL SKILLS

MS Word, Excel, Access, Outlook, WordPerfect, Internet Explorer,

Crystal reports, QuickBooks, Peachtree, Champion Business Systems, E-Z

Claim, Medi-Soft, Synergistic Office Solutions(SOS), Harmony, ADP,

Paychex

EDUCATION

Bachelor of Science in Accounting/Minor in Human Resource Management, Cum

Laude, Strayer University

NICHOL D. JEFFERSON

PAGE THREE

CERTIFICATIONS

Certified Patient Accounts Representative (CPAR)

AFFILIATIONS

Member of Society of Human Resources Management (SHRM)

Contact this candidate