Sales Quality Assurance

Summary of Qualifications

Proficient in leading teams in evaluating processes of various programs,

operations and sales for efficiency and negotiating contracts. Effectively

planned processes through development, training and program management of 7

projects and 230 personnel. Proven track record of successful

implementation of problem resolution, plans, directions and policies

focused on wide range of challenging platforms. Effectively communicated

with diverse range of military, city, county, and state officials.

15 years experience managing multimillion dollar operational assets and

personnel

10+ years experience developing and implementing instructional training

programs

10 years development and implementation of emergency response systems and

processes

12 years implemented and managed quality assurance procedures governing

personnel performance

7 years experience directing, controlling key military operational

readiness projects to completion/success

5 years experience of sales with mortgages and legal insurance programs

Education/SECURITY CLEARANCE:

B.S. Organizational Management May 1998 Colorado Christian

University, Lakewood CO

John Marshall HS, San Antonio TX - Diploma

Top Secret/SCI-SSBI/TK Inactive Expired Oct 2006

Additional Skills: MS Word, PowerPoint, Excel and Access; Exceptional oral

and written communication skills, excellent presentation skills, tenacious

analytical problem solver.

Objective:

Obtain a position that will utilize my skills in sales, negotiating

contracts, implementing policies, streamlining processes, reducing costs,

and effectively managing organizational goals.

Professional experience: USAF 1983-2003, Retired

Bonfils Blood Center, 717 E Yosemite St, Denver CO 80230

Consultant (Procurement), Quality Assurance

Monitored, identified, extract and compare business and quality data to

support departmental operations.

Administered quality management systems and databases to improve

operations.

Conducted all forms of internal audits including record, process, system, &

task.

Prepared, scheduled, lead, and conducted internal audits

Assisted with the development and evaluation of responses, follow-up and

closure of all audits.

Oversaw special project, survey, cross-functional and system investigations

in efforts to cut operational cost and eliminate waste.

Provided support for continuous improvement including corrective and

preventive actions (CAPA).

Constructed process maps in collaboration with departmental management.

Analyzed and recommended process improvements to increase efficiency and

effectiveness.

Assisted departmental management with process reengineering, reduced

excessive costs by $96K annually.

Delivered training and continuing education programs in the areas of

quality assurance with emphasis on ensuring each employee has a clear

understanding of regulatory quality system processes and tools including

GMP requirements.

US Foodservice, 11955 E Peakview Ave, Centennial CO 80111

Territory Manager, Food Sales

Established relationship with customers existing and new to boost sales and

maintain profitable account.

Delivered sales presentations, determined which products best suited

customers, managed pricing, worked closely with department buyers and

brokers.

Introduced new ideas to improve restaurant menus which increased food and

alcohol sales.

Learned and operated food distribution system from warehouse to customer.

Managed item order levels for customers while maintaining warehouse

inventory levels.

Closely coordinated with buyers to ensure timely product delivery for

customer needs.

Increased sales on several accounts by 15-40% within a defined territory.

Established trust with VIP accounts resulting in referrals

Reorganized customer ordering processes/habits to improve product quality

while cutting costs by 12%.

Scrutinized existing territory to develop new prospective accounts.

Solved multiple customer problems ranging from getting the appropriate

products to setting up service related venders to fix, repair and/or

replace malfunctioned equipment.

Target Corporation, 7930 E 49th Ave, Denver CO 80238

Executive Team Leader, Super Target

Assistant Manager, AKA Leader on Duty, responsible for running all retail

operations of the entire store.

Leads/oversees a team of managers and 140 employees to run 35 separate

departments.

Manages and drives guest service, store sales, controls payroll, personnel

issues, store presentation, logistics, drives change, company culture and

seasonal trends and most importantly company Brand.

Trains team on most affective methods of merchandising and displays to

boost sales.

Mentored team on personal/career development enhancing personnel retention

levels.

Planned heavy future workload for fluid execution minimizing confusion and

chaos during holidays.

Recruited, hired, trained, provided on-the-job support, counseled and

coached new and existing team to ensure optimum results.

Implemented change throughout all four seasons to provide a better customer

experience.

Supported team members during customer complaints while satisfying customer

needs.

Trinity Mortgage Solutions, 3900 E Mexico, Ste 900, Denver CO 80122

District Manager/Loan Processor and Consultant

Built, managed and lead a team of 70+ loan originators.

Lead professional business presentations to groups of more than 120

attendees.

Trained whole team on loan processes, company procedures, loan programs and

best application of those programs to best fit the client's needs.

Trained team on most affective techniques and approaches to closing a sale.

Worked with processors/underwriters throughout loan process to

closing/funding.

Trained team how to overcome objections with clients and close the

difficult loans.

Lead team on personal development and how to perfect their craft in

mortgages/finances.

Developed 7 leaders from core group of top performers as liaison to rest of

team.

Contact this candidate