Customer Service Manager

Colleen M. Byers

**** **** ***** ***** ****, Ohio 44011 440-***-****

abh0rm@r.postjobfree.com

Objective

To utilize my excellent interpersonal, problem solving, and organizational

skills and experience to contribute the success of your company.

Summary of Qualifications

. Flexible, creative strategist for developing new relationships and

maximizing resources

. Ambitious, detail-oriented leader determined to exceed expectations

and objectives

. Enthusiastic, energetic problem solver committed to achieving goals

through creativity, practicality, and organization

. Proficient in Microsoft Office environment, including Word, Excel,

Power Point, and Outlook

Experience

Ohio Democratic Party, Northeast Political Director, NE and NW Ohio

February 2010 - November 2010

. Planned and implemented the political outreach strategy for the Ohio

2010 Coordinated Campaign within 18 counties in Northeast and

Northwest Ohio

. Planned and coordinated meetings and events with local, state, and

national surrogates on behalf of Governor Strickland, Chairman

Redfern, and other statewide candidates

. Served local campaigns and county parties with strategic planning and

as a regional liaison to the state party

. Developed relationships with local stakeholders, activists, and local

elected officials across region

Ohio Democratic Party, Regional Field Director, NW Ohio

August 2009 - February 2010

. Built relationships with local community leaders, elected officials,

activists, and volunteers

. Managed field staff charged with recruiting volunteers for further

outreach to voters

. Reported daily regional numbers and metrics to state party leadership

. Implemented field strategies as directed from leadership

Nickie Antonio for Lakewood, Campaign Manager, Lakewood, Ohio

March 2009 - August 2009

. Developed and implemented new media and communication strategies

including Twitter and Facebook

. Updated campaign infrastructure by creating and updating databases,

campaign calendar, fundraising tracker, and messaging devices

. Advised and consulted on field, communication, and fundraising

strategies and materials

. Planned campaign events and designed materials for invitations,

flyers, and electronic notification

Vocational Resource Center, Inc., Employment Specialist, Lorain, Ohio

May 2008 - August 2009

. Developed business partnerships and community relationships to create

employment opportunities for clients

. Created and updated marketing materials for improved communication

with businesses, employers, and referral sources

. Managed five county coverage area including Lake, Geauga, Cuyahoga,

Medina, and Lorain counties

. Tracked and completed monthly billing and reporting according to

industry standards and specifications

Mr. Chicken, Assistant Manager/Crew Leader, Parma, Ohio

June 2000 - August 2009

. Provided excellent customer service to guests by taking and preparing

orders and answering questions

. Assisted customers with catering and order selections by assessing

needs and showcasing specials and packages

. Supported fellow staff and management to facilitate positive store

results

. Completed customer transactions and daily bookkeeping of store sales

and inventory

Hillary Clinton for President, Field Organizer/Volunteer Coordinator, IA,

NV, OH, PA November 2007 - April 2008

. Created community structure to identify supports, recruit volunteers,

and implement campaign strategy by meeting or exceeding call and

canvass goals on a daily basis

. Developed relationships with community members, business owners,

elected officials, supporters, and resources

. Recruited and trained volunteers in phone banking, canvassing, and

other campaign event support roles

. Maintained and updated data entry records by using Votebuilder and

other campaign databases

Ohio Wesleyan University, Resident Assistant/Student Residence Director,

Delaware, Ohio August 2004 - May 2007

. Designed and executed programs to provide educational and social

activities for students

. Collaborated with fellow student and professional staff to develop

training materials and workshops for staff development

. Managed communities including 17 staff members and 377 residents

. Provided resources and supports for residents and staff members

Education

Ohio Wesleyan University, Bachelor of Arts, Psychology, Delaware, Ohio

May 2007

Parma Senior High School, High School Diploma, Parma, Ohio

June 2003

Awards & Achievements

Columbus Initiative Award for four years of service to Columbus, Ohio youth

Meek Leadership Award for leadership excellence in the Ohio Wesleyan

University community

Patricia A. Young Award for work with local community youth

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