Customer Service Manager

Deborah A. Gosnell

*** ***** *****, **** ***** Hills, NC 27948 Phone: 828-***-****

*************@*******.***

Seeking a Customer Service position to offer Excellent Customer

Service and Business Experience.

23 Years of Customer Service Experience.

Appointed, Guided, and Organized around 50 Employees.

Supervised Store Management of Employee's Functions, Loss

Prevention, Inventory, Merchandising, and Customer Service.

Communicated and Ensured Compliance with the Companies'

Policies, Process and Programs of 12 Stores.

Kept Accurate Records on all Store Sales and Inventory.

WORK EXPERIENCE

Manager/ Cosmetologist Uptown Hair Designs, Brevard, NC 01/99-

04/07

Provided personal beauty services and excellent customer

services.

. Managed employees, scheduled appointments, ordered

products.

. Payroll and Bank Deposits.

. Maintained sanitary and safe conditions within regulations.

Cashier/Scheduler The Home Depot, Hendersonville, NC 12/04-02/06

Assigned to Cashier, Scheduler while providing excellent

customer service.

. Performed multifaceted general office support.

. Ensured appropriate staff coverage.

. Interfaced with others to ensure customer satisfaction.

District Manager Sally Beauty Supply, Denton,

TX 09/89-01/99

Supervised 12 stores to ensure sales, inventory

and policies were accurate.

. Ensured each store was within budget monthly.

. Audited stores for loss prevention.

EDUCATION

Blue Ridge Community College

01/87-01/89

Small Business Management, Certification

Cosmetologist, NC State Board of Cosmetic Art,

Licenses

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