Manager Management

SUSAN G. KIEBLER

248-***-**** (residential) • 248-***-**** (mobile) • *********@*****.***

Senior Enterprise Risk Management and Business Assurance Executive

Summary of Qualifications

Results-driven executive with proven success in balancing operational risk with business growth and client satisfaction;

offering more than 20 years of progressive experience in enterprise risk assessment and mitigation. Proven ability in

creating, implementing, and validating business continuity planning (BCP) programs, overseeing information security,

facilitating supplier management, ensuring regulatory compliance, and instituting risk management initiatives at the

corporate level.

Operational Planning Reduction and Mitigation of Risk

Cross Functional Team Leadership Acquisitions, Divestitures & Mergers

Project Management Process Improvement

Change Management Supplier and Vendor Management

Contract Development & Negotiation

Business Continuity/Information Security

Crisis Management Risk Analysis and Control

Professional Experience

NYCE Payments Network, Secaucus, NJ 1998-2010

Director Enterprise Business Assurance (2007 to October 2010) - Direct Report to SVP/CIO

Strategically planned and administered multi-million dollar budget to control costs, boost revenue and optimize

bottom-line profits, while managing staff and resource requirements r educing operational expense 13% year over year

for three consecutive years.

Oversaw the governance, development, implementation and management of the enterprise-wide BCP for as many as

four nationwide locations, 15 functional teams and as many 350 employees.

Analyzed business needs and identified gaps for recovery and continuity utilizing the change and problem

management process.

Developed and deployed enterprise policy guidelines to ensure compliance with corporate governance, regulatory

compliance and industry standards.

Relocated mission critical Data Center platforms resulting in an estimated $5MM in annual cost savings.

Represented NYCE on multiple Corporate Committees and Governance boards including Policy; Supplier

Management; Business Continuity; and Pandemic Advisory resulting in the implementation of proactive solutions

through consultative guidance for project and business teams relevant to policies, guidelines, best practices and

regulatory compliance.

Corporate Liaison and single point of contact for all internal audits and risk engagements, external client reviews, and

external industry and regulatory compliance reviews (i.e. PCI, SAS70, FFIEC)

Oversight and management of all aspects of Information Security, including system access, vulnerability testing,

intrusion prevention/detection, as well as physical security and facility access.

Payment Card Industry (PCI) Standard, Sarbanes Oxley (SOX) Act, COBIT, FFIEC, OTS, ACH, SAS70, Red Flag Act,

Risk Management, CISSP, Human Resources, Financial Services, Payment Industry, HP NonStop (Tandem),IBM

Z\OS, Windows, Change and Problem Management, Systems Development Methodology (SDM), budget, supplier

management, client liaison

Enterprise Business Assurance Manager (2005-2007)

Responsible for the areas of Risk Management; Business Continuity; Regulatory Compliance; PIN/PCI Security;

Supplier Management and audit related issues.

Developed, continually improved and tested disaster recovery and business continuity strategies, resulting in

enhanced recoverability.

Internalized Data Center Disaster Recovery facility resulting in reduced recovery times, maintaining recovery point

objectives, and realizing an estimated $1MM annual cost savings.

Created and chaired a forum for addressing audit related issues, ensuring all items were resolved within pre

established guidelines.

Business Continuity Administrator (2002-2005)

Operational responsibility for the areas of Enterprise Risk Management, Business Continuity and Disaster Recovery

planning.

Oversaw recovery planning of all platforms and work group recovery for four offices, in three states, from multiple

contingency locations.

Risk Manager/Internal Auditor (1999-2002)

Developed strategies to minimize loss exposures and expenditures through the utilization of risk assessment

matrices, financing and various management tools.

Performed lead/key role in engagements related to the architecture, design, implementation and testing and

management of security solutions through audit reviews of systems and IT organizational and functional activities.

Liaison and project manager for regulatory compliance, PIN security and audit related issues.

Risk Manager (1998-1999)

Recovered previously denied six figure claim settlement.

Created and managed enterprise risk management process and legal counsel oversight.

Developed, implemented and monitored member, agent processor, and vendor compliance via audit, financial

analysis and direct interface.

Key member of merger and acquisition team culminating in the transition of operations to new locations.

Managed enterprise supplier relationships, including contract negotiations and monitoring.

Authored, implemented and oversaw human resource policies and administration for compliance with federal and

state regulations.

Additional Experience

Risk Management

Consultant (1994-1998)

First Chicago NBD -

Assistant Risk Manager (1995-1996)

Hogg Robinson of

Michigan - VP – Financial Services Manager (1993-1994)

Marsh & McLennan,

Inc. Senior Account Executive (1989-1993)

Michigan National

Corporation, Risk Management (1987 – 1989)

EDUCATION/AFFILIATIONS & ASSOCIATIONS

University of Michigan, Ann Arbor, Mi – Bachelors

Certified (Crosby) Quality Education System Instructor

ITIL and Negotiation Skills Training

InfraGard – Michigan East Region Advisory Board Member

Great Lakes Business Recovery Group – Steering Committee Member

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