Project Manager Customer Service

ROY BARTON

*** ****** ***, ********, ** *****

Home Phone: 240-***-****

***.******@*****.***

PROFESSIONAL SUMMARY

Innovative, green belt trained professional with over 19 years experience

in electronics and information technology operations with core expertise in

Microsoft environments. Flexible team player with experience and

understanding of service deliver to a large customer base, Capable of

implementing enterprise solutions and contribute to organizational

security. Ongoing pursuit of excellence through continued education and

the development of mentor and mentee relationships.

PROFESSIONAL EXPERIENCE

Lockheed Martin corporation

6/2008 to Present

Systems Administrator Staff

HITS program SMS/SCCM Team Lead supporting approximately 12,000 users and

500 servers at the Department of Housing and Urban Development.

Responsibilities include all aspects of systems management of Windows XP

and Windows 2003\2008 servers to include patching and application

deployment. Served as Project Manager for the upgrade to Systems Center

Configuration Manager 2007R2. Also performed same functions for systems

connected to the LMI for the Lanham, MD facility including AD, DHCP, print

and file sharing services.

10/2006 to 05/2008

Sr. Systems Engineer

ODIN Program engineering team lead responsible for the design, development

implementation of enterprise levels tools for the management of desktop

systems for the NASA ODIN Program. Performed technical planning, system

integration, verification and validation, risk assessment and

supportability and effectiveness analyses for Windows and Apple Mac

systems. Performed research trade studies and translation of customer

requirements into hardware and software specifications. Projects included

the deployment and administration of SMS 2003, Windows Server Update

Service 3.0, a .Net 2.0 based Software Refresh Portal and contributed to

the Windows Vista configuration working group.

5/2005 to 10/2006

PC Client Server Analyst

Member of Customer Service and Support team for the Lockheed Martin

corporate campus. Performed system administrator functions for the

enterprise desktop backup solution. Installed and implemented system

hardware and software solutions to enterprise clients. Deployed

desktop images utilizing Ghost and Altiris. Provided technical

knowledge to corporate support team during the development of policies

and procedures. Provided second and third level problem resolution and

system support by determining root cause of the problem, researching

the best solutions and resolution to the problem.

Blue planet solutions (lockheed martin SUBcontractor)

9/2004 to 5/2005

PC Client Server Analyst

Member of project implementation team for the Lockheed Martin corporate

campus. Performed system administrator functions for the Connected

desktop backup solution. Installed and implemented system hardware and

software solutions to enterprise clients. Deployed desktop images

utilizing ghost and Altiris.

The computer merchant limited

1//2004 to 8/2004

Lead Project Engineer

Migrated former Prudential Securities foreign and domestic offices to the

Wachovia Securities infrastructure. Performed complete infrastructure

upgrade, to include Cisco routers, switches and HP servers, of sixteen

domestic and five international offices. Each site migration completed in

6 days. Trained and supervised desktop engineers in the configuration of

Windows XP workstations and the migration of user data and settings to new

computers. Provided post migration support to ensure network and desktops

performed at Wachovia specifications.

ANALYST INTERNATIONAL

January 2004

Senior Desktop Specialist

Lead Specialist for desktop deployment of new American Healthways facility.

Kaiser Permanente

11/1999 to 11/2003

Senior PC/LAN Support Specialist

Member of site operations team responsible for the management,

installation, configuration, and backup of clustered Microsoft NT/2000 and

Novell 3.12 servers, Windows NT/2000 workstations and Cisco routers and

switches. Performed system evaluations for future infrastructure

integration. Provided 2nd and 3rd level support for all IT problem

resolution.

Consultant

5/1999 to 11/1999

Computer Specialist

Provided support for NT4 workstations in a Novell 4.11 environment for the

law firm of Mitchell, Silberberg & Knupp. Performed Y2K remediation for

the Citicorp Development Center in Los Angeles correcting Y2K problems on

over 500 workstations and servers.

Gibson, Dunn & Crutcher, LLP

9/98 to 5/1999

End User Support Analyst

Provided desktop support for approximately 800 users in a Microsoft NT 4.0

environment. Duties included the installation, configuration and testing of

IBM desktop and laptop computer systems. Administered SecurID VPN access

and document management systems.

Consultant

9/1997 - 9/1998

Computer Specialist

Projects included the PC Migration for Hughes Electronics, system

installation, configuration and administration for Division One Sports and

support coordinator/systems administrator for New Line Cinema during their

server OS and desktop upgrades. Initiated work orders, scheduled

maintenance and setup training sessions.

Mobile Technology, Inc.

4/1997 - 9/1997

PC Support Specialist

Responsible for the installation, configuration, and testing of all network

hardware and desktop/laptop computers in a NetWare 3.12 server environment.

Administered Lucent PBX and Audix Voice Mail system and VPN services.

United States Air Force

9/1990 - 8/1996

Communications Computer Systems Specialist \ Quality Implementation Manager

Electronic Warfare Systems Specialist

PROFESSIONAL TRAINING & EDUCATION

Lockheed Martin Subcontract Management Sep 2009

Lockheed Martin Requirements Engineering Feb 2009

Lockheed Martin Operational Excellence Green Belt Apr 2008

Macrovision AdminStudio Jun 2007

Microsoft Certified Professional Sep 2005

Cisco - Interconnecting Cisco Network Devices Apr 2001

Project Management Techniques Jan 2001

University of Maryland University College

Information Systems Management program. Estimated completion May 2012

Santa Monica College 1999 to 2001

Computer Information Systems transfer program

Community College of the Air Force 1990 to 1996

Completed over 100 hours towards Avionics Systems Technology and

Information Systems Technology.

Louisiana State University 1987 to 1989

Business Management major

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