Customer Service Sales

Results driven sales manager with MBA and over eight years of

experience. Core strengths include: Strategic planning, sales,

customer service, management, recruitment planning, team

building and leadership, innovative problem solver and

exceptional communication skills, both oral and written.

Wachovia

2007-2010

Financial Center Manager

Biloxi, MS

. Actively participated in recruiting, interviewing and selecting

applicants for teller positions within the financial center

. Managed sales efforts on a daily basis by setting individual goals,

gaining commitments, and coaching sales staff

. Partnered with lending officers to review loan documentation and to

ensure timely completion of loans

. Managed client relationships and maintenance and identified referral

opportunities to enhance book of business growth

. Ensured that financial transactions, bank operations, and sales methods

minimized financial risk and complied with regulatory requirements

. Developed innovative ways to encourage, motivate, and coach a team of

seven employees to improve performance

. Served as a pivotal point for all partnerships that support the financial

center goals

. Responsible for the overall growth of the financial center's book of

business through acquisition, expansion, and retention of customer

relationships

. Accessed performance of direct reports; rewards and recognized strong

performers, and developed action plans to address performance issues

. Ensured that the bank meets all the audit checklists by working closing

with tellers and financial specialists.

. Actively prospected for new personal and business customers through

marketing, excellent customer service, and outside sales calls

. Served as empowered decision maker for escalation point of service and

operational issues

Reason for leaving: Moving back to Georgia

Waste Management

2004-2007

Inside and Outside Sales Representative

Smyrna, GA

. Utilized professional sales skills to attract and retain customers

. Turned around minimal growth sales in my territory by maintaining a $2000

or more monthly quota.

. Heightened profit margins through negotiations with store owners and

managers with the utilization of sales presentations

. Performed account management functionality to retain clientele

. Generated repeat business through successful client follow up calls

. Trained and mentored new sales representatives

. Expanded sales margins by selling 120% over revenue of $50,000 during

first and second quarter in 2006

. Responsible for meeting inbound call center metrics associated with

service level achievement

Reason for leaving: Moving to Biloxi, MS

Circle of Excellence Award for outstanding sales performance -

(1st and 2nd Quarter - 2006)

Best Professional Appearance Award (WM Sales training - 2006)

Shared Success Award for promoting teamwork and unmatched

customer service

(2007, 2008, 2009)

Awarded an internship at the Georgia State Capital

Aide to the Senate President Pro Tempore Eric Johnson

January 2004-April 2004

Master of Business Administration

University of Phoenix, Graduate: November 2010

Bachelor of Business Administration/Major: Marketing

Georgia Southern University, Graduate: June 2003

References Available upon request[pic]

Professional

Summary

Professional

Experiences

Awards

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Education

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