Human Resources Manager
Resume:
GENE D. KARLEN, MLRHR, SPHR
Cleveland, Ohio 44106
E-mail: **********@*****.***
Linked In Profile: http://www.linkedin.com/in/genekarlensphr
SUMMARY: Human Resources professional with diverse background and over ten years of business
experience with large organizations. Record of accomplishments, both as individual
contributor and as leader of professionals. Specific expertise in:
Project Management HRIS
Training & Staff Development Employee Relations
Compensation Program Development Performance Management
Benefits Administration & Plan Design Policy Development & Implementation
PROFESSIONAL ASSET ACCEPTANCE, Cleveland, Ohio 2008 - Current
EXPERIENCE:
Leading purchaser and collector of charged-off consumer debt
Human Resources Manager
Report to Director of Human Resources and provided services to call center staff of nearly 200
employees. Supervise day-to-day responsibilities of an HR Assistant.
• Instrumental role in overhauling talent management process for organization
• Staffed over 200 new management and front-line positions over two years
• Developed alternative recruitment solution to meet organization’s staffing needs
ADELPHIA / TIME WARNER CABLE, Cleveland, Ohio 2005 - 2008
Second largest cable company in the U.S.
Human Resources Manager
Reported to Director of Human Resources and provided services to call center staff of nearly
300 employees. Supervised day-to-day responsibilities of a Generalist.
• Instrumental role in the transition team from Adelphia to Time Warner Cable resulting in
minimal attrition and successful cultural assimilation
• Staffed over 200 new management and front-line positions over two years achieving
attrition at a rate 10% below national average
• Overhauled incentive program for supervisors and managers resulting in increased
customer satisfaction
• Developed training programs in the areas of coaching, recruitment and retention
improving retention by 14.3%
MARSH, INC., Cleveland, Ohio 2003 - 2005
Operating unit of Marsh & McLennan Companies, a global professional services firm
Consultant
Created human resources consulting practices, advising clients in the areas of compliance,
employee relations, performance management and training. Assumed additional responsibilities
for creating and maintaining employee benefits solutions for clients
• In first year, reached 150% of sales goal creating management and training tools for
professionals in organizations lacking H.R. expertise, developing an effective H.R.
practice
• In second year, increased consulting sales additional 50% above goal
• Developed in-house training for colleagues focusing on compliance and regulatory
practices in order to identify additional sales opportunities
• Managed benefits accounts to deliver array of solutions to meet client needs
GENE D. KARLEN, MLRHR, SPHR
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MANAGEMENT RECRUITERS INTERNATIONAL, Cleveland, Ohio 2000 - 2003
World’s largest search and recruitment organization
Human Resources Manager
Reported to Vice President of Human Resources and provided services to corporate and field
staff of 600+ employees. Supervised day-to-day responsibilities of three staff members.
Consulted with franchise population on benefits design and implementation
• Developed succession planning by designing and implementing corporate training
programs in career development and performance management increasing internal
promotions
• Influenced field offices to replace outdated policies and developed a new policy
handbook utilized by both corporate and field staff resulting in uniform policies and
procedures nationally and the alignment of both corporate and field offices
• Created Human Resources management toolkit for managers and staff, reducing calls
by 90% and ensuring consistent practices amongst field offices
• Ensured competitiveness of salary structures by designing a new corporate
compensation structure/salary administration process
• Provided more comprehensive benefits program while reducing costs by 6%
PROGRESSIVE INSURANCE CORPORATION, Mayfield Village, Ohio 1994-2000
Nation’s third largest auto insurer
Human Resources Manager 1998 - 2000
Provided consultation to call center staff of 200 employees; facilitated new hire orientation and
training in interviewing techniques, team building skills and new manager development practices
• Created and maintained policy and procedure database as a one-stop resource tool for
managers
• Initiated new training and development format for company-wide annual conference with
over 100 attendees resulting in reduction in training costs and the streamlining of
information distribution
• Re-launched company-wide United Way campaign with new fund-raising events,
website and online enrollment resulting in a 30% increase in campaign contribution
Promoted within Progressive from Insurance Counselor to Call Center 1994 - 1998
Representative to Human Resources Service Center Representative to
Benefits Administrator
Various sales and management positions in retail industry 1990 - 1994
EDUCATION: Masters, Labor Relations & Human Resource Management
Cleveland State University, 1998
Bachelor of Arts in Speech Communications
Baldwin-Wallace College, 1990
CERTIFICATIONS Certified as Senior Professional in Human Resources (SPHR)
Professional Communication Certification Program, Cleveland State University, 2007
MEMBERSHIPS: Society For Human Resource Management (SHRM), national chapter member
COMPUTER Proficient with Microsoft ® Word, Excel, PowerPoint, and Internet Explorer applications
SKILLS:
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