Customer Service Human Resources
Resume:
Tequa L. Austin
Drive
Memphis, TN 38116
********@*****.***
_____________________________________________________________________
Professional Objective:
To obtain a position that will expand my leadership, human relations, and
recruitment skills while maintaining a positive professional appearance
Professional Skills:
Proficient with Excel, Microsoft Word/ Outlook, PowerPoint, Data
Entry and Kronos. Excellent with time management and prioritizing, very
detailed oriented with strong customer service and public speaking skills.
Professional Experience:
FedEx National LTL
April 2008 - present
Human Resources Generalist
. Provide first line support to team members and
managers on HR issues, including answer questions,
researching and resolving issues, investigating complaints
. Utilize HR metrics to support business objectives;
Diversity Council Member
. Coach and educate managers on proper use of
performance management and positive discipline processes
. Use online tracking system for applications,
interview applicants, process new hire paperwork for 13
locations ensure I9 processes
. Track attendance and ensure compliance with company
policies
. Ensure a positive environment for employees and
management
Aerotek Staffing
May 2006 - April 2008
Commercial/ Technical Recruiter
. Interview, prescreen and perform assessment testing for
potential
candidates
. Complete necessary pre-employment processes including,
but not limited to, reference checks and background/drug
screens
. Manage contract employees while on assignment;
administer performance counseling and coachings
. Communicate best practices and providing accurate,
thorough documentation on contract employees in applicant
tracking systems
. Maintain relations with industry contacts to provide
customer service; gain industry knowledge; get referrals and
leads
. Develop recruiting strategies designed to identify
qualified candidates
Valu Merchandisers Company, Memphis, TN January 2004-
November 2005
Human Resources Specialist
. Developed and maintained over 300 associate's
personnel files; also attendance and accident records (OSHA
logs)
. Communicate effectively with others to create a
productive environment
. Coordinated benefit open enrollment for exempt and
non exempt associates
. Created and submitted monthly demographics reports to
analyze movement of the workforce to show EEOC compliance
. Coordinated all employee appreciation events and
contests; implemented and executed annual luncheons to
encourage employee moral
. Responsible for processing payroll using a Kronos
system; and developed a document to evaluate an associate's
progress level
(1 month, 3 month, 1 year)
Valu Merchandisers Company, Memphis, TN January 2004 - April
2004
Production Supervisor
Responsible for hiring, training, and development of associates,
as well as, ensuring
that production was met on a daily basis
. Oversee the daily operations of 5 assembly lines
and 50 pick/packer
associates
( Ensured that order pickers and forklift
operators were working in an
efficient manner
( Participated in safety programs to ensure
OSHA compliance
? Created and analyzed tracking report for
products picked/ moved on a
daily basis
Valu Merchandisers Company (Paramount Staffing) September 2003 -
January 2004
Secretary of State Office, Jackson, MS May
2002 - July 2003
Records Analyst
Responsible for precision and efficiency of data entries
( Processed Uniform Commercial Codes for all businesses in the
state of
Mississippi
( Input Annual Reports into a database for the SOS website
( Separated and dispersed incoming mail for my department
Wireless World Inc, Jackson, MS August
2000 - June 2001
Manager
( Responsible for hiring, training, and development of
associates
( Provided quality customer service to consumers
( Motivated a 7 member sales team in a retail environment
Hatworld Inc, Jackson, MS
August 1999 - March 2000
Assistant Manager
( Trained new associates
( Provided quality customer service to consumers
( Developed weekly work schedules for sales team
Education:
Jackson State University, Jackson, MS
Bachelor of Administration
May 2000
Dean's List Scholar
References
References are available upon request.
Contact this candidate