Customer Service Marketing

Communications/ Administrative Specialist

Results-driven communications/ administrative specialist that consistently

achieves business, financial and quality objectives while offering a strong

creativity and business acumen; Proven record of ? Leading communication

initiatives in diverse organizations through the use of media tools and

creative venues ? Cultivating strong working relationships with all members

of an organization ? Building consensus within and between teams ?

Providing support needed to exceed business goals and client objectives.

Core Competencies

Team Building ? Cost Management ? Workflow Planning ? Inter-Personal,

Organizational Skills ? Oral, Written Communications ? Microsoft Office

Suite ? Microsoft Publisher ? Photo Shop ? Dreamweaver ? Data Entry ?

Administrative Skills

Education

Shepherd University, Bachelor of Science, May 2009

Overall GPA 3.01 Deans List, Major GPA 3.58

Who's Who Among College Universities Award

Professional Experience

Financial Industry Regulatory Authority (FINRA), Rockville, MD April 2010-

Present

Mortgage Gateway Agent

Utilized analytical skills, security procedures/requirements, guidance, and

regulations and various on-line resources to respond to calls from the

general public as well as the mortgage industry; providing application

functional and navigational assistance to entitled users of the secure

Nationwide Mortgage Licensing System. Responded to companies, loan

officers, mortgage brokers and state regulators for information regarding

mortgage registration by utilizing various corporate applications: NMLS,

SRR, CRM, and all other appropriate websites. Logged cases into Customer

Relationship Management (CRM) application and ensured resolution within an

allotted timeframe. Attended all application related training to learn the

internal applications being supported.

Integrated Communication Solutions Inc, Frederick, MD March 2009-September

2009

Marketing and Communications Specialist

Worked directly for the CEO performing qualitative and quantitative

research in support of new marketing efforts; this included coordinating

the development of a new company website and the launch of new advertising

programs, company newsletters, brochures and area media press releases.

Prepared cut sheets with graphics, and edited written materials developed

by ICS employees. Attended monthly meetings and provided input relative to

marketing and customer service matters to the Federal Government.

Wells Fargo Financial, Timonium, MD December 2008 - March 2009

Credit Manager

Successfully assist clients in achieving improved financial position

through loan consolidation and re-finance options. Established and

maintained important customer relationships and acquired 20-30 new

customers per month using referrals, cross-selling, and E-Leads. Insurance

Team Captain, responsible for finalizing all documents prior to delivery

and ensuring completeness.

NBC 25, Hagerstown, MD May 2008 - August 2008

Assistant News Director

Intern for an established news station; Conducted face to face interviews,

phone interviews; writing, editing and reporting stories for the network

news; Multi-tasked, met deadlines, delivered quality work.

Frederick Keys Baseball Team, Frederick, MD May 2007 - August 2007

Marketing / Public Relations Assistant

Intern, worked closely with the Marketing and PR Director to manage "game

day" promotions and marketing strategies; created innovative marketing

approach with team baseball camps and activities to broaden fan base.

Activities

Saint Maria Goretti High School, Hagerstown, MD December 2008 - June

2009

Assistant Softball Coach, Competitive Fastpitch

Assisted the head coach with planning & running team practice sessions,

game preparation and planning, strength/conditioning, skill instruction;

daily administrative and organizational responsibilities.

Achievements

. Captain of Alzheimer's Memory Walk Team 2008- Present

. Four Year Starter for Shepherd University Softball Team 2005-2008

. Won WVIAC Division II Conference Tournament (Team Achievement) 2007

. Competed in Division II Regional Finals in Chicago (Team Achievement)

2007

. Selected to the WVIAC All-Tournament Team (Individual Achievement)

2008

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