Administrative Assistant Customer Service
Resume:
Pauline Juliet Valdez
**** **** ****, *** *******, Texas 78240
OBJECTIVE: Seeking an Executive Assistant position that with WellMed that
will utilize my well-versed expertise to impact office productivity.
EXPERIENCE:
04/2009 - Present The Lynd Company
San Antonio, Texas
Executive Administrative Assistant
. Assist Regional Vice President of San Antonio Operations and four
Regional Managers.
. Communicates deadlines, tasks and directives to 43 Property Managers
in San Antonio to mitigate the executive's day-to-day administrative
tasks.
. Plans various sized meetings and team events to include travel, venue,
catering and sponsorship.
. Prepares and delivers weekly and monthly reports for various property
owners utilizing the company's intranet.
. Composes letters and emails on behalf of executive to vendors and
owners while demonstrating comprehensive knowledge of operations.
. Point of contact for inquires from residents, vendors and staff to
insure quick resolutions while maintaining a high level of
confidentiality.
. Submits bi-monthly expense and mileage reports for group through
Concur software.
. Organizer and contact for company's participation in Blue Santa Toy
Drive and American Red Cross 2010 Heroes Campaign. Participated in
organizing A Taste of Northside 2010, an official FIESTA event
presented by The Lynd Co that benefits Brighton Center.
05/2008 - 03/2009 PM Realty Group
Arlington, Texas
Property Administrator
. Responsible for all administrative duties for the management office:
answering calls, receiving and distributing mail, greeting and
assisting visitors, ordering and stocking supplies, generating
correspondence, filing, maintaining and troubleshooting equipment, and
submitting teams work hours weekly using CORT software.
. Assisted Property Manager with day to day duties of managing three
commercial properties.
. Processed all invoices for payment from vendors; maintained contact
with corporate accounting regarding funding for each building.
. Generated monthly statements for all tenants. Tracked payments and
applied funds to correct accounts.
. Assembled contracts for new and existing vendors and tenants.
Gathered all pertinent documents such as certificates of insurance, W-
9 and signed completed contracts. Set up new contract in accounting
system for billing.
. Assigned building work orders to appropriate building engineers or
maintenance staff. Tracked progress and followed up with tenants to
ensure work was completed to their satisfaction.
. Attended weekly staff meetings; compiled minutes of meetings and
distributed for follow-up.
. Planned and executed tenant events such as an end of the year holiday
party, fire drills, tenant appreciation days, etc.
10/2007 - 04/2008 Lone Star U.S. Acquisitions / Hudson Advisors,
LLC Dallas, Texas
Senior Administrative Assistant
. Assistant to the Managing Director, Portfolio Management with Hudson
Advisors. Previously assigned to the Senior Vice President of Lone
Star and other executives in the Asset Management group.
. Responsible for airline, hotel, and rental car reservations.
. Prepared and submitted expense reports weekly utilizing Expense
Tracking software. Created and maintained a spreadsheet of expenses
for the Managing Director's use.
. Managed professional and personal Outlook calendars for executives.
Approved and sent out meeting requests on their behalf.
. Assisted with monthly board meetings. Ordered lunch, arranged
travel, and prepared meeting material for each member.
. Maintained departments master files which included board books, deals
in progress and closed deals.
. Updated group's personal and professional contacts through Outlook.
. Tracked and submitted work hours for this group using Timex software.
. Responsible for various administrative duties including ordering
supplies, processing mail, shipping and office upkeep.
. Accessible any time / any day by way of a Blackberry and laptop.
. Assisted with the set up of a New York office while in Dallas and on
trips to New York.
. Responsible for interviewing and hiring an administrative assistant
in New York for the Senior Vice President of Lone Star.
06/2005 - 08/2007 Baker & O'Brien, Inc.
Dallas, Texas
Administrative Assistant
. Assistant to Vice President of Business Development, two Senior
Consultants, and one Analyst in a company of 40+ employees.
. Maintained this group's individual Outlook calendars, travel,
business and personal contacts, correspondence, and projects as
needed.
. Proofread, prepared, and shipped client reports and presentations
using Microsoft Word, Excel, and PowerPoint.
. Proofread, prepared, shipped or scanned and emailed proposal letters
to clients.
. Managed the company's Client Database of 7000+ professional contacts
utilizing CardScan, Outlook, internet and business cards.
. Composed, proofread, prepared, and sent general correspondence on
behalf of the consultants to clients and contacts.
. Managed the resumes and bios of the consultants, associates, and
analysts for publication in presentations and on company website.
. Responsible for address labels, packaging needs, postage, and
shipping process.
. Proofed, printed, and bound company's various Business Development
brochures. Updated information in presentations as needed to provide
most current statistics. Shipped to clients or meetings as needed.
. Updated Platts database on a daily basis.
09/2004 - 11/2004 H3-Media/Bscene Magazine
Tyler, Texas
Administrative Assistant / Office Administrator
. Key organizer of the Bscene Pre-Release Holiday Party held at the
TASCA center for over 600 guests. Main contact for all vendors
contributing to the party from caterer, decorator, band, security, and
guests.
. Managed the daily duties of the front office, to include answering and
directing calls, distributing mail and ordering supplies.
. Assisted clients with processing their ads. Liaison between the
photographers, managers, graphic artist, editor and clients.
Processed all payments from clients.
. Managed ad books for each issue, received approval for printing,
maintained database of changes and made sure appropriate departments
knew of changes. Assisted with proofing magazine layouts before press
time.
. Assisted CEO and executive staff with correspondence, company memos,
screening of potential employees, distribution and explanation of
Employee Handbook.
06/2003 - 06/2004 ConAgra Foods / First Choice Personnel
Omaha, Nebraska
Administrative Assistant / Events Coordinator
. Assisted various Vice Presidents, Directors and Managers; worked with
team members throughout the organization to help facilitate
operations.
. Completed tasks daily such as calendar requests, organized meetings,
booked travel, ordered supplies, shipping, filed correspondence,
distributed mail, payment requests, employee status changes using
PeopleSoft and created spreadsheets for department budgets.
. Assigned to VP of Human Resources, Food Ingredients - managed
calendar, screened calls, distributed department's mail, posted open
positions on careerlink.org, assisted with various department projects
as needed. Assisted in balancing the department's 2003 budget and
forecasting budget needs for 2004.
. Assigned to Director of College Relations, Corporate - managed
calendar, screened calls, maintained department Outlook
correspondence. Compiled and submitted monthly expense reports.
. Received, organized and screened resumes from college students
received at college campus job fairs.
. Assigned to Director of Learning Center - coordinated with various
departments to schedule and set up meetings, training seminars, and
utilization of the Training Center. Contact for in-house caterer and
all other vendors required per individual event.
. Assigned to VP of Strategic Planning & Development - managed calendar,
screened calls and correspondence. Point of contact for outside
companies that requested business ventures with ConAgra Foods.
04/2002 - 10/2002 Classic Communications
Tyler, Texas
Quality Assurance Specialist / Customer Service Representative
. Call Center Customer Service score improved 3% during my time in the
Q.A. Specialist position.
. Monitored and evaluated calls to the center. Scored the Customer
Service Representative according to the company standards.
03/2000 - 07/2001 ePartners
Irving, Texas
Corporate Administrative Assistant
. Organized a training seminar for 150 sales staff and clients;
coordinated with the venue for use of their auditorium, planning the
menu for the three day event, booking rooms and travel for
participants. Helped design promotional items for event.
. Assisted various executives by scheduling conference calls,
organizing meetings and contributing to projects as needed.
06/1997 - 02/2000 Goodson Acura
Irving, Texas
Service Receptionist / Cashier / Dispatcher / Showroom
. Invoiced service and parts tickets; cashiered customers for services.
. Performed bookkeeping duties for service and parts departments.
. Calculated technicians' payroll and filed service records.
. Assisted service manager, shop foreman, and service advisors with
office duties.
EDUCATION: University of Texas @ San Antonio
Austin Community College
SKILLS: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft
PowerPoint, Microsoft Access, Visio, MRI, Timex,
PeopleSoft, Cort, Concur
References Available Upon Request
Contact this candidate