Sales Customer Service

J EFFRE Y S UTTER

**** ***** **** ******* *** #**-106• Greenwood Village, CO 80111 • abh0o5@r.postjobfree.com • 720-***-****

ACCOLADES

Sales/Account Manager equipped with 16+ years of

experience exceeding revenue goals and driving market Top Team Award * Highest monthly revenue and

share and organizational growth. Excels in defining and product sales (multiple months 2003 through 2010)

communicating company vision as well as securing buy-in. Encore Club * Top 5% in monthly regional revenue

Offers additional talents in developing and leading high- production (multiple months 2003 through 2010)

Bravo Award * Top 5% in semi-annual regional revenue

performing teams to deliver top sales production in

production (2005 through 2010)

competitive industries. Expertise encompasses:

Circle of Excellence Award * Top 3% in annual revenue

Account Management/Retention - Sales/Territory Development production nationally (2008)

Customer Service - Proposal Preparation - Contract Negotiation Tournament of Champions Winner * Top 1% in annual

Recruiting - Coaching/Motivation - Process Improvement sales contest (2006 and 2007)

SELECTED HIGHLIGHTS

• Propelled regional annual sales from $5 million to $37 million within five years.

• Lowered attrition rates and achieved Top Team status locally, regionally, and nationally by assigning

leadership duties and awarding monetary and other prizes to top performers.

• Nearly doubled monthly broadband Internet sales and increased revenue per call by 55% within 60 days of

implementing a call-flow model that was adopted locally and then company-wide.

• Outperformed peers, boosting Verizon sales from 9 to 19 units per month and DIRECTV sales from 13 to 24 units

per month within 90 days of introducing a bundled Verizon/DIRECTV communications package.

• Dramatically increased customer satisfaction by improving the customer escalation process, quickly identifying

and addressing issues, and instituting a web-based system for providing updates on technician visits.

• Generated additional revenue and improved customer retention rates by 17% 90 days after launching an

initiative to show customer appreciation that resulted in additional sales/up-selling opportunities.

• Sustained a close ratio of at least 90% month over month through proven closing techniques.

• Obtained a signed proposal (along with a significant amount of future business) from Symantec by aggressively

demonstrating the ability to meet a nearly impossible deadline for equipment installation.

C AREER TRACK

Sales and Service Consultant, QWEST COMMUNICATIONS CORP., Denver, CO & Salt Lake City, UT 2002-2010

Provided outstanding service and follow-up to secure add-on business and referrals. Worked closely with other

departments, including credit, to meet customers’ anticipated needs. Managed and motivated a team of 18-22 sales and

service consultants. Conducted intensive training on all order writing systems to minimize order fallout. Evaluated

consultant performance, implemented customized development plans, and provided one-on-one coaching to enhance

results. Identified and mentored potential leaders. Initiated sales contests.

• Improved team sales close ratios, increased orders generated per call, and consistently surpassed goals for revenue

and product production through weekly coaching sessions, interview training, and team sales contests.

Equipment Leasing Broker, SELF-EMPLOYED, San Rafael, CA 1998-2001

Screened, hired, trained, and motivated sales consultants providing equipment leasing services to mid-sized businesses.

• Expanded the sales team from 6 to 31 sales consultants over a two-year period and contributed to company profits

by instituting a training course for new consultants.

Senior Sales Consultant, WARREN CAPITAL CORP., Novato, CA 1994-1997

Marketed and sold equipment leasing services to mid-sized corporations.

• Increased revenue production month over month and assisted entry-level sales consultants via effective sales

management and training.

Senior Loan Representative, HEADLANDS MORTGAGE CO., San Rafael, CA 1989-1993

Prospected with mortgage brokers to establish a network of clients for wholesale mortgage lending. Guided clients into

the appropriate loan program for their individual needs.

• Maintained a close ratio of 84% on wholesale mortgage loans.

E D U C AT I O N / P R O F E S S I O N A L D E V E L O P M E N T

Hartnell College: Associate of Arts Degree in Business Administration

Qwest Communications: Increasing Sales Effectiveness; Transition to Leadership

CRM Learning: Sales Development, Learning, Mentoring, and Coaching

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