Customer Service Sales
Resume:
PRISCILLA HURTS
________________________________________________________________________
Suitland, MD 20746
E-mail: ***************@*****.***
Citizenship: USA
Military Status: Honorable Discharge Rank: E5
Veterans Preference: Five (5) Points
PROFILE
Strong interpersonal and organizational skills with 10 plus years
experience in the area of Operations Specialist, management, leadership,
problem solving and team building in the U.S. Navy. Respected team play
and leader with a strong work ethic and dedication to surpassing
organizational objectives. Proficient in multi-tasking. Ability to obtain
and maintain Security clearance. Goal and detail-oriented professional
with exceptional leadership abilities.
EDUCATION
American Intercontinental University, Hoffman Estates, Illinois
Associate Degree- Business Administration (11/2005)
Electronics Communications Programming and Information (ECPI)
Newport News, VA
Major: As Network Security Management (04/2008 -
03/2009)
WORK EXPERIENCE
Defense Commissary Agency, Silver Springs, MD
(12/2009 - Present)
Sales Associates
. Check patrons purchases ensuring total items purchased equals total
amounts are charged and collected.
. Ensures adequate quantities of products are available on shelves and
display areas.
Alcoa Power and Propulsion, Hampton, VA
Howmet Casting
Team Leader
(8/2007-11/2009)
. Coordinated work activities on a daily basis to meet customer delivery
schedules under the direction of the department supervisor.
. Exposed to new planning procedures on developing new action plans on
critical problem areas by utilizing daily audits of 13 member team.
. Performed a minimum of 70% of the essential department operations to
include scheduling, oversee work systems, training and safety
policies.
JAL Enterprise
Government Service Coordinator (10/2006-06/2007)
Hampton, VA
. Generated Sales, repair installations, and warranty services to
government agencies and commercial contracts.
. Demonstrated knowledge of manufacturer's product line in an effort to
resolve technical parts, warranties and all customers' issues.
United States Navy, Pearl Harbor, Hawaii
Operations Specialist
(07/1995- 05//2006)
. Served as a Logistics Analyst by providing leadership, training, and
supervision of 3 higher level officials in new software technologies
on transportation feasibility.
. Supervised 20 sailors ranging in rank from E1 to E6.
. Assisted in monitoring and implementing in joint operations with
movement and passenger decisions in an operational/non-operational
posture with planning and execution.
. Familiar with Joint Operation Planning and Execution System (JOPES).
. Familiar with Unit Line Numbers (ULN) and Plan Identification (PID).
. Assisted in coordinating global mobility requirements in support of
unified Naval Components of Combatant Commanders.
. Assisted in air traffic control with monitoring aircraft departure and
arrival with supplies.
. Assisted in development of operations associated with passenger and
transportation movement and deployment and deliberate planning
operations.
. Participated in countless conferences and meetings at TRANSOM on Scott
AFB with government officials in planning and execution.
. Trained members of Task Force Watch Team by tracking mission aircraft,
reviewing message traffic and the handling of all communication.
. Drafted administrative messages to include Standard Operational
Procedures (SOP).
JOB RELATED TRAINING
Joint Operational Planning and Execution System (JOPES) Course
Collaborative Force Analysis Sustainment & Transportation (CFAST)
Joint Flow Analysis System for Transportation (JFAST)
Joint Flow Analysis System for Transportation-Specialty in Sustainment
Generator
SKILLS/PERSONAL QUALITIES
. Organized, Goal Oriented, Resourceful, Strong managerial, interpersonal,
written and oral communication skills, Innovator, Motivator
. Ten years of experience providing customer support in busy military
environment.
. An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer
loyalty.
. Strategic-relationship/partnership-building skills
. Results oriented self-starter with strong communication skills (oral and
written).
. Extensive experience in planning, organizing, evaluating and following up
various responsibilities in a timely manner.
. Ability to work under pressure.
. Strong problem solving and decision making skills with the ability to
develop and implement effective action plans
. Proficient in Microsoft Office (Word Perfect 3.0 - 6.1; Microsoft Word,
Windows 95, 98), Spreadsheets (Excel)
AWARDS
. Navy Achievement Medal
. National Defense Service Medal (2)
. Global War on Terrorism Service Award
. Armed Forces Expeditionary Medal
. Sea Service Deployment Ribbon
. Navy/Marine Corps Overseas Service Ribbon (2)
. NATO Medal
. Good Conduct Medal (3)
. Overseas Service Ribbon
. Kosovo Campaign Medal
. Admiral Letter of Accommodation (2)
REFERENCES FURNISHED UPON REQUEST
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