Manager Customer Service
Resume:
JOHN SISCEL
P.O. BOX ******
LOS ANGELES, CA ****4
************@*****.***
PROFESSIONAL EXPERIENCE
Nadine Krakov Collection
October 2008 to Present
Copy Writer/Content Manager
Created, maintained, and managed all content on company website. Took photographs, edited with Microsoft
Office Picture Manager. Wrote product reviews.
Created and managed online advertising campaign using Google AdWords.
Worked with Marketing/PR department to write press releases.
Various Publications
June 2005 to Present
Freelance Copywriter/Content Manager
Produced online content including blogs, articles, and videos for various websites an online publications
Promote created content via facebook, twitter and other social media sites
Edited site using wordpress. Edited and uploaded the works of various authors to the site. Promoted site via
social networks such as Twitter, Facebook. Managed scheduled posts using HootSuite.
Userplane/AOL LLC, Santa Monica, CA
July 2007 – October 2008
Technical Support Engineer
Rewrote customer documentation for an internationally distributed software program. Developed a robust online
document that greatly reduced support team’s workload.
Provided technical support via email and phone.
Wrote major sections of the online help system.
Interactive Data Fixed Income Analytics, Santa Monica, CA
July 2006 – July 2007
Client Services Analyst
Led national software migration of BondEdge. Remotely managed and maintained BondEdge for VIP clients.
Discovered, tracked and managed software bugs to resolution.
Guided new clients through implementation process. Provided technical support for existing clients.
Xdrive/AOL LLC, Santa Monica, CA
September 2004 – June 2006
Senior Customer Support Representative
Provided excellent customer service in a team environment.
Led the nation wide roll out of the Xdrive product kit to CompUSA stores. Trained sales staff.
Provided technical support. QA tested xBill, a proprietary billing software. Identified and tracked bugs
Ocean Park Chiropractic, Santa Monica, CA
September 2003 – September 2004
Office Administrator
Prepared documentation for third party billing company.
Managed schedule and equipment necessary for practice. Managed bank accounts.
Reuters, St. Louis, MO
December 2002 – September 2003
Editorial Department Help Desk Specialist
Provided support for Reuter’s North and South American news bureaus on proprietary reporting software.
Coordinated remotely with IBM onsite technicians to resolve hardware issues.
Provided troubleshooting services independently and referred high level issues to appropriate staff, following
through until resolved.
KETC Channel 9 PBS, St. Louis, MO
January 2001 – September 2002
Information Technology Technician
Provided technical support for AVID editing bays, Dell workstations, Microsoft Office & Windows
Backed up desktops with Norton Ghost and servers with VERITAS Backup Exec
Trained end users. Operated station’s help desk. Served as primary point for technical support
Purchased all station’s I.T. related needs.
First National Bank & Trust Co., St. Louis, MO
December 1999 – May 2000
Check Processor
Worked in team environment to process all the day’s checks with zero errors.
Processed millions of dollars worth of checks on a daily basis.
EDUCATION
Bachelor of Arts in Communications – Central Methodist University. Fayette, MO
A+ Certified and possess excellent technical and writing skills.
Some Spanish(I am learning), some C++, some PHP
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