Human Resources Customer Service
Resume:
Jennifer N.G. Bilger, PHR
*** ********* **** ( TROY, OHIO 45373 937-***-**** (
***********@*****.***
Human Resources Professional
Certified Professional in Human Resources (PHR) specializing in employee
recruitment, turnover reduction and training program development during a
10-year HR career distinguished by commended performance and proven
results.
Extensive background in HR generalist affairs, including experience in
multi-site employee recruitment and retention, staff development, conflict
resolution, employee relations, benefits and compensation, HR records
management, HR policies development and legal compliance.
Demonstrated success in writing corporate policies, job descriptions and
management reports.
HR Skills
EMPLOYMENT LAW Staff Recruitment & Retention Orientation &
FMLA/ADA/EEO/WC Employee Relations On-Boarding
HRIS Technologies Benefits Administration Training & Development
Payroll Administration HR Program/Project Management Performance Management
Labor Relations Organizational
DOT Compliance Development
HR Policies & Procedures
Professional Experience
ECONOMY LINEN AND TOWEL SERVICE, INC. - DAYTON, OHIO
Regional leader providing linen service to the area medical and hospitality
communities.
HR Coordinator, May 2008 to Present
Charged with all aspects of Human Resources including recruiting, hiring,
terminations, exit interviews, benefit administration, payroll, drug
testing, OSHA, workers compensation and unemployment claims
administration.
Key Responsibilities:
o Policy and benefit administration in a unionized factory environment
that includes Unite (Cotton and Textile Workers Union) and Teamsters
as well as to non-union exempt and non-exempt employees.
o Employer representative at all workers compensation and unemployment
hearings.
o Organization of in-house health fairs, employee appreciation days and
holiday dinners.
o In-house payroll administration including check processing and
garnishment/child support calculations.
Clearpoint resources, inc. - Denver, Colorado & Dayton, Ohio
Temporary Agency providing transportation, warehouse and construction
professionals to area companies.
Candidate Marketing Director, November 2006 -
February 2008
Charged with all aspects of office management, safety, recruiting,
hiring, terminations, payroll and customer service issues.
Responsibilities also included file maintenance of DOT drivers, all DOT
and non-DOT random drug screen selections and drug testing, payroll
responsibilities and ensuring all safety issues including accident
investigations, workers compensation and OSHA incidents were handled in a
legal & timely manner.
Key Results:
o Established and maintained relationships with clients and ensured they
received the highest quality of service.
o Within 6 months, established new clients and connections that
increased the agency's weekly sales from $8,000 to averaging $45,000
per week and increased work staff from 10 persons to averaging 40
persons working at client locations per week by utilizing better
recruiting methods and installation of better policy practices.
o Transferred to Ohio to open new office after successful office
management in Denver.
Professional Experience (continued)
FREIGHT ALL KINDS, INC. - DENVER, COLORADO
Regional Owner/Operator Leasing Brokerage
Safety Manager, October 2005 - September 2006
Certified Safety Manager charged with ensuring all company practices were
in line with Federal & State Regulations and that all personnel adhered to
the policies. Responsible for recruiting, hiring, and file maintenance of
Owner/Operators leased to company, all random drug screen selections and
making certain all OSHA and safety issues were handled in a legal & timely
manner.
Key Results:
Created new safety policies and updated older policies to keep in line with
new regulations.
Reworked new-hire orientation program to include HR information and company
resources.
ASSOCIATED MATERIALS, INC. - Cuyahoga Falls, Ohio
National Window & Siding wholesale company.
DOT Compliance Coordinator, 2000-October 2004
Certified Safety Coordinator responsible for keeping up with all DOT
regulations and changes. In charge of file maintenance of 450+ drivers
located at the corporate office and at over 100 supply centers across the
nation, hiring of new drivers, and random drug screen selections.
Key Results:
< Promoted from Logistics Coordinator to DOT Compliance Coordinator, a
position created to ensure DOT regulations were followed after company
had repeated failed State and Federal audits.
< Brought company up to satisfactory audit status by establishing a new
database to keep track of drivers information, creating a new filing
system developing new policies and fulfilling random drug screening
DOT requirements
< Retained Logistics Coordinator duties after promotion.
Logistics Coordinator, 1998-2000
Key Results:
0. Freight Claims Reduction: Analyzed loading methods of vendors to
correct improper techniques and practices in the shipping of freight
to lower claims and loss of material in transit. Saved extra freight
cost in expediting material from within the other company plants to
cover loss due to shipper error.
0. Created and implemented a cost-effective auto-shipping program to
accommodate 50+vendors shipping inbound material to 3 window plants.
Devised a schedule to order, ship, and receive the inbound material
that streamlined the inventory process and allowed the company to save
money, time and run a lean inventory program.
Education & Certifications
UNIVERSITY OF AKRON - AKRON, OHIO
Associate of Arts in Legal and General Studies (plus an additional 2 years
of Pre-Med coursework)
HR Designations:
PHR (Professional in Human Resources), 2010
Of Note
PROFESSIONAL DEVELOPMENT:
Complete ongoing training in the areas of compensation and benefits,
employee and labor relations, leaves of absence, workers' compensation and
workplace safety/security.
Affiliations:
Society for Human Resource Management (SHRM)
Dayton Area Chamber of Commerce Safety Council
Contact this candidate