Customer Service Manager
Resume:
Confidential Resume of
Emmert Steward **** Forest Lake Dr., Rock Hill ? South Carolina, 29732
( *************@*****.***
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Committed to performance excellence
SALES & MARKETING ? PURCHASING ? SERVICE MANAGEMENT
Analysis ( Forecasting ( Strategic Planning ( Proposals ( Finance (
Budgeting ( Purchasing ( Contracts ( Facilities ( AP / AR ( Inventory (
Promotion ( Advertising ( Relationship Management ( Service Writing ( R&D
( Manufacturing ( Quality Control ( Human Resources ( Compliance ( Team
Building
Dynamic, versatile and results-driven business manager with mechanical /
engineering skills and extensive experience growing market share, revenue
and profit in the service industry. Astute analyst, strategic thinker and
creative problem solver. Proven ability to thrive under pressure.
Personable, engaging and persuasive; savvy negotiator and relationship
builder. Dedicated to customer service satisfaction. Superb manager;
identify hidden opportunities; write plans, allocate resources and
orchestrate complex demands to unfailingly meet client expectations,
budgets and sensitive timelines.
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SELECTED HIGHLIGHTS
< Demonstrated Acumen: Crafted winning business plans. Launched a start-up
in a competitive market and grew a $5,000 investment into a business
generating $525,000 annually with excellent profit margins. Expanded into
new markets, added value and obtained considerable profit when the
business sold
< Communication & People Skills: Establish quick rapport with individuals
from diverse spheres and cultural backgrounds. Leverage outstanding
telephone skills in buy, sell and negotiating scenarios. Defused volatile
situations, transformed negatives into pluses and developed loyal
customers.
< Operations: Sold and delivered services to consumers and industrial
customers that included research and development and quality control.
Handled finance, purchasing, accounting, reporting and regulatory
compliance. Recruited, trained, mentored and motivated high achievers.
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CAREER TRACK
Manager of Development / Sales / Service / P&L Operations Since 1998
EAS&QL, LLC Rock Hill, South Carolina
Deliver energy, insight, expertise and leadership essential to define
and achieve key performance objectives for a provider of automobile
repair, maintenance services and specialty metal fabrication work. Study
consumer and commercial markets; develop and drive business strategies
and tactical plans. Formulate budgets; manage assets, operations,
vendors, human resources and critical relationships. Schedule customer
work; assign staff and troubleshoot problems.
< Set standards that promoted customer service satisfaction; earned
repeat business and quality referrals; established a customer base
that produced more than $500,000 in annual revenues.
< Researched and purchased real estate and secured a $500,000+
construction loan; designed and built a state-of-the-art facility;
obtained engineering certification and letter of occupancy.
< Oversaw shop activities that included service writing, supply
ordering, automotive repair, R&D, metal fabrication, welding and pipe
fitting; assured quality product and employee safety.
Continued
Confidential Resume of
Emmert Steward Page 2
< Expanded into the market for exhaust pipes for generators; worked with
commercial / industrial customers and engineers; defined
specifications and crafted prototypes.
< Negotiated excellent pricing terms and conditions with vendors;
processed accounts payable and receivables; optimized cash flow;
maintained 100% accounting accuracy.
< Hired and mentored skilled trades and administrative personnel;
conducted employee reviews; identified areas for improvement;
recognized and rewarded outstanding performance.
< Achieved $840,000 for sale of the company.
Production Specialist 1996 - 1998
General Tire Charlotte, North Carolina
Branch Manager 1995 - 1996
Monro Muffler Brake Altoona, Pennsylvania
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EDUCATION & TRAINING
Management Success Institute: Sales & Business Theory ? Leadership ? Market
Pricing ? Customer Service ? Service Writer ? Service Manager ? Economics
? Automotive Repair ? Metal Fabrication
Welding ? Research & Development ? Pipe Fitting ? Electrical ? Plumbing ?
Carpentry
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REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
Contact this candidate