Customer Service Manager
Resume:
BARBARA RAMOS
PO box *****
Amarillo, tx *****
*******@*********.***
Education
Office Assistance 1992-
1993
Metro Business Academy
Amarillo, Texas
High School Diploma-DECA Program 1974-1977
Tascosa High School
Amarillo, Texas
Employment Experience
DOD Batcher June 2008-June 2010
Maxor Pharmacy, 216 S. Polk, Amarillo, Texas 79101 Phone 806-***-****.
. Perform data entry and reports
. Process incoming mail and faxes
. Customer service
Secret Shopper September 2008-Present
Market Force, www.marketforce.com
. Perform service evaluations
. Evaluate product knowledge
Secret Shopper October 2008-Present
Quality Research International, www.qualityresearchinternational.com
. Perform employee evaluations
. Check store cleanliness
Product Recall Specialist October 2006-
Present
RQA Recall Inc., 10608 W. 163rd Place, Orland Park, Illinois 60467 Phone
. Pull recalled products off the shelf and from stock rooms
. Follow proper procedures to dispose of recalled products
Consumer Connector January 2006-May 2009
Mass Connection, 13131 E 166th St., Cerritos, California 90703 Phone 800-
275-6166
. Promote various products to area stores
. Advise consumers of benefits from products
Housekeeping September 2006-October 2007
Amarillo Ranch RV Park, 1414 Sunrise Drive, Amarillo, Texas 79104 Phone 806-
373-4962
. Cleaned the showers and restrooms for the pool area
. Cleaned the office and the laundry room
Customer Service Representative September 2004-August 2006
Xcel Energy, 4701 Parkside Drive, Amarillo, Texas 79109 Phone 806-***-****
. Provided customer assistance
. Processed stop and transfer of service
Store Manager August 2003-June 2004
Herring Bank DBA Premier Money Centers, Amarillo, Texas 79109 Phone 806-352-
8550
. Assisted in writing procedures and guidelines for the loan program
. Open the second location
. Hired and trained all personnel
. Became Area Manager in Oct. 2003
o Performed monthly audits
o Enforced all company guidelines and procedures
o Collected on all bad debt
o Balanced nightly reports and bank deposits
Store Manager April 2002-June 2003
Check n' Go, 1606 Amarillo Blvd East, Amarillo, Texas 79107 Phone 806-331-
2050
. Managed new, existing and past due accounts
. Customer service
. Conducted and verified daily bank deposits, daily store reports, and
financial reporting
. Maintained accurate store and bank records
. Approved initial and subsequent customer transactions
. Conducted interviews, hired, orientation, and training
Summary of qualifications
Microsoft Works 2.2 3windows Microsoft Office 5.0 with Excel Windows
Microsoft Office 6.0 w/Lotus 4.0 Lotus Approach
Lotus 2.2 Windows Microsoft Money Windows
Brother Scanner Fax machines
Copiers Bar Code cash register
Contact this candidate