Quality Assurance Medical

LISA M. FORD, MBA

***** ******** **. #**** *** Antonio, TX 78261 208. 869.3576

abh0lf@r.postjobfree.com

SUMMARY OF EXPERIENCE

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A creative, action person who leads by example; I am ready to combine

my Master's degree in business with my 15 years experience in imaging,

research, culture, and speaking. I adapt quickly to change and am

comfortable working autonomously or in a small team environment. My

strong organizational ability combines well with my attention to

detail and sense of initiative to facilitate putting through major

changes when necessary. You can depend on me to analyze and resolve

critical issues quickly using unique, original solutions.

KEY SKILLS

Technical Training Examining Information

Data/Objects Interpretation

Logic/Scientific Presentations Employee Communications

Thinking

Multi-media Training Problem Solving Synthesizing Data

Systematizing/Organizin Navigating Expressing Complex

g Technical Information

Record Keeping & Time Management Ergonomic Efficiency

Documentation

SELECTED ACCOMPLISHMENTS

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V Aided in Quality Assurance as Picture Archiving and Communications

System (PACS) superuser. Results: Provided first-line support to

users at two hospitals; performed image archive retrieval,

transferred images to the correct electronic medical record;

corrected database inconsistencies.

V Trained new technologists for multiple imaging venues. Results:

Saved a single facility an estimated $16K in training fees;

recognized at the university level for relating classroom theory to

clinical experiences.

V Disseminated the most up-to-date information on procedures to

multiple sites. Results: Improved image quality and patient

throughput; reduced repeat radiation exposure to patients.

V Devised/Systematized a log to track incoming and outgoing calls,

staff availability and organize which positions had been covered for

a Healthcare Staffing Agency. Results: Improved process efficiency

and communication; minimized errors for all stakeholders; improved

patient/client coverage.

V Supervised a staff of 5/Coordinated on-call staff for seven venues.

Results: Acted as liaison between doctors and technologists;

communicated changes and concerns between weekend and weekday staff

through meeting and weekly reports.

V Streamlined staffing schedules to reflect customer load. Results:

Corrected budget concerns of overstaffing with statistical approach;

provided adequate staffing during the record busiest weekend without

having to call in on-call staff.

V Completed an advanced certification which allowed me to perform

exams that previously required on-call staff. Results: Saved an

estimated $10K annually; reduced weekend callback by 100%.

V Evaluated technologists at 90 day and yearly intervals/Advised a

contract facility on how to set goals for employees and follow

through to achievement. Results: Saved the facility an estimated

$2K for management training expenses.

V Organized the set-up of a new outpatient facility/Planned room

layout based on workflow to increase throughput. Results:

Restricted set-up time to one day and achieved no downtime during

transition to the new facility.

V Assessed patient mood/Determined xray views needed by Radiologist

and Surgeon. Result: Calmed patient fears and obtained 2 xray views

perpendicular to each other at the fracture site without ever moving

the bones involved in the fracture.

V Identified instances of non-essential employee access to a

restricted area. Result: Implemented simple "fix" to the problem;

restricted access to 'cleared' personnel; reduced hospital liability

and chances of serious adverse incidents.

V Developed an ordering sheet for recurring supply needs. Result:

Decreased restocking time.

V Created a method to prepare for the following day's exams. Results:

Improved information provided to the doctors; increased service to

the patients.

V Developed/Implemented a system and level of communication between

the imaging department and emergency room staff. Results: Achieved

a strict 15-minute timeline for critical patients arriving at the

hospital with stroke symptoms; provided the needed time frame for

accreditation with national credentialing bodies; improved patient

care for better post-stroke results.

V Introduced an ergonomically efficient way of working. Results:

Decreased on-the-job injuries; provided a safer environment for

employees and customers

V Wrote/Implemented a curriculum for sub-specialty training in

magnetic resonance imaging. Results: Synthesized data from several

sources; applied logic to reduce data to a single education plan;

expressed complex technical information in simplified PowerPoint

presentations; achieved a 75% pass rate in students accepted to the

first year of the program.

V Set a goal to have a 90% pass rate for students eligible to take the

national board exam that normally has a 75% first time pass rate.

Result: Exceeded the goal in the first year with a 100% pass rate

V Founded a new business/Completed all professional and legal

paperwork. Results: Accurately filed certification with the state,

monitored budgets, and filed taxes all while attending high school.

V Recommended for leadership abilities, scholastic competence and

community involvement in Scholarship Competition. Results: Won a

scholarship, 1 of only 20 provided, to work overseas and represent

our country as a young ambassador of the USA.

V Volunteered 1K+ hours in a hospital setting. Results: Achieved the

Gold Congressional Award; completed all four award-categories within

a year's time; set and achieved goals in the areas of personal

development, physical fitness, and exploration.

TRAINING EXPERIENCE

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South Texas Associates of Radiology San Antonio, TX

2010 to Present

Lecturer

Multiple Organizations Multi-sites

2002 to Present

Preceptor/Tutor

Austin Community College Austin, TX

2008 to 2010

Adjunct Faculty, Curriculum Specialist

PROFESSIONAL WORK EXPERIENCE

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St. David's Medical Center Austin, TX

2007 to 2010

CT Technologist

Aureus Medical Multiple-sites

2005 to 2007

Medical Imaging Locum Tenens

St. Luke's Meridian Medical Center Meridian, ID

2002 to 2005

Imaging Technologist Coordinator

EDUCATION/CERTIFICATIONS

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University of Phoenix

June 2009

MBA

Boise State University Boise, ID

B.S., Magnetic Resonance Imaging

2003

B.S., Radiologic Sciences with Management emphasis

2002

A.S., Radiology

2002

American Registry of Radiologic Technology (ARRT)

CT (Computed Tomography)

2004

MR (Magnetic Resonance Imaging)

2003

R (Radiography)

2002

Texas Dept. of Health, Radiology License (MRT)

CPR

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