Manager Customer Service

KAREN HOMSEY

Canton, GA *****

Home 770-***-****

Mobile 770-***-****

Professional Summary

My professional career has revolved around my customer services and

interoffice management skills, which have moved my career forward in key

positions. I worked seven years in a highly visible customer

service/office manager role that advanced into training and human resources

with a Cable Television company which supported over two hundred thousand

customers and 10 offices. In this position I performed all corporate

liaisons activities, payroll and employee evaluations along with the

ongoing business and employee day to day functions. I have also worked

several years as an administration assistant payroll coordinator for an

Alzheimer Center, this position placed me close to people personal

emotional problems and concerns, and I found this employment to be very

challenging and rewarding. My career has provided me the opportunity to

work in other exciting roles, such as Marketing /Office Director and

representative in the Banking Industry.

Work History

2005 to Current ACCOUNTS PAYABLE MANAGER/ACCOUNTANT

COWABUNGA INC. d/b/a DOMINO'S PIZZA

At Cowabunga I successfully merged all 81 stores to a

common ledger and journal, while maintaining the

operational support and accounts payable of all the daily

transactions, maintenance and audits.

. Account payables for 81 store location

. General ledger reports for area supervisors.

. Research and solve billing disputes with vendors.

. Negotiate Vendor/Utility/Landlord Contracts 1099s

. Escheats

. Assist with month end close, Journal entries and Account

Reconciliations.

. Accounting program Great Plains

2002 to 2005 MARKETING DIRECTOR & OFFICE MANAGER

KUNZMANN APPRAISALS INC. ROSWELL, GA.

In this role I performed two functions, Marketing Director

and Office Manager. As office manager I improved the

office efficiency by creating role responsibilities of the

office staff to match the company business and streamlined

the internal processes for a faster response to the remote

sales force.

The Marketing Director role was new to the company. In this

role I circulated the company's business to reach the GA

and FL lenders and moved our vendor status into the top 3

appraisal companies at several of the lending lenders.

* Office support in purchasing, billing, accounts payable,

accounts receivable and employee payroll.

* Seek out and develop relationships

* Maintain contact with Mortgage Brokers and Banks to

introduce our appraisal services.

1996 to 1998 SUPERVISOR INFORMATION SPECIALIST

FLEET BANK, FRAMINGHAM, MA.

Worked second shift supporting

the customers of Fleet Bank with their banking needs.

1992 - 1996 ADMINISTRATIVE ASSISTANT & PAYROLL

MANAGER

NEWTON & WELLESLEY ALZHEIMER CENTER,

WELLESLEY, MA

* Responsible for weekly payroll for staff of 150.

* Implementation of employee benefits package.

* Assist with employees Workmen's Compensation Claims.

* Liaison between the Company and Insurance carriers.

* Accounts Payable and Accounts Receivable.

1989 1992 ADMINISTRATIVE & HUMAN RESOURCES TRAINING

MANAGER

CABLEVISION, CORPORATE OFFICE, MA.

* Handled all training for Massachusetts and Maine.

* Trained Sales, Customer Service and Management

* Class size range from 10 to 20 people.

* Trained approximately 150 people per year.

* Implemented new Training Policies and Procedures.

* Answered questions concerning benefits.

* Liaison between Company and Insurance carriers.

* Responsible for weekly payroll.

1985 - 1989 OFFICE MANAGER

CABLEVISION, NORWOOD, MA.

* Managed Customer Service Representatives.

* Involved with handling customer complaints, Accounts

payable,

* Accounts receivable and Payroll.

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