Customer Service Quality Assurance

Gilbert Gallardo

*** ** ****** ** **

Albuquerque, NM 87114

Phone: 505-***-****

E-mail: **************@*******.***

Objective: To continue in my dedication to grow and learn professionally

within a company as well as exceed my knowledge. To be secure in a

challenging field and utilize my talents to grow and climb the corporate

ladder.

Education: Albuquerque High School Albuquerque, NM

Business Mgmt

Diploma 1991-1995 3.5 G.P.A

Highlights: Computer Skills: Office Skills:

Keyboarding Microsoft Excel Filing

Word Processing Power Point Ten-Key

Calculation

Data Entry Cashiering Reservations

Windows 95, XP Adobe PageMaker 6.5 Multi-Phone

Lines

Microsoft Windows 7 Microsoft Office Receptionist

Volunteer Work: Volunteered in M.A.D.D., N.M.N.H.M., & N.M.A.D.S.

Experience:

04/2006-June/2010 PNM/NMGCO-$15/hr Albuquerque, NM

Customer Service Rep III- Take inbound/outbound calls from

Residential/Commercial customers having trouble or just need their

questions answered with accounts. Processed Move In/Out, transfers,

collected bad debt amounts from past & current accounts, mailed, faxed

bills, statement of accounts, & letter of credit, I assist customers with

the best of knowledge and the up most courtesy.

3/2004-4/2006 SED Medical Laboratories-$10.10/hr. Albuquerque, NM

Toxicology Client Svcs- Processing transmission & distribution of results,

handling results, CCF (Chain of Custody) forms and MRO (Medical Review

Officer) information, and dealing with forensic results. Handled &

distribution of non-DHHS (Dept of Human & Health Svcs) CCF's, communicated

on a daily basis with MRO and client offices. Would prepare affidavits and

memorandum for the record, DHHS distribution and reporting procedures.

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04/2004-10/2004 SED Medical Laboratories$9.80/hr Albuquerque, NM

Toxicology Associate- Handled specimens in a restricted laboratory,

knowledge of HIPAA (Health Insurance Portability & Accountability Act)

requirements, administered and aliquot specimens. Prepared specimens for

testing involved with 500 specimens a day. Would prepare on a daily basis

and not limited to urine, blood, & saliva.

01/2002-05/2003 Hyatt Regency Albuquerque$10/hr Albuquerque, NM

Catering Administrative Assistant- Organized BEO's (Banquet Event Orders)

for clients, controlled revenue intake for our departments, typed out

contracts between the hotel and clients and or companies. Maintained daily

information on events for all departments. Answered phones and handled

customer complaints and input. Vice-president of the Quality Assurance

Board. Typed numerous information and reports for clients. Filed and stored

all group information in secure facilities.

01/1997-01/2002 Hyatt Regency Albuquerque-$5.75-$8.75 Alb, NM

Housekeeping, Lobby Attendant, Reservations, Night Auditor, Communications

Agent-PBX Operator, Banquet, Stewarding, Bellman- Throughout my time @ the

Hyatt I had the privilege to work in every department in the Rooms

division.

REFERANCES AVAILABLE UPON REQUEST

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