Manager Customer Service

**** ******* *** ****, ******, FL ***** 239-***-**** I **********@*******.***

Michael Todd Cassetty

Ob jec t ive To obtain a Manager or Tech position that will utilize my skills to create a succe

work environment.

5/1996 to 8/2010 Outback Steakhouse Hermitage, TN

E x pe r ie nce

M a n aging Pa r t ne r

Manage all aspects of a $3,000,000 full service restaurant

Coach, Teach, Schedule and Manage a staff of just over 80 employees

Maintain standards of OSI & Local Health department

I was awarded Dedicated to the Principals & Beliefs for 4 years straight

Proprietor of the Year in 2006

Awarded The No Rules Just Right award for 4 years straight.

I was the go to guy for all Computer questions in our region of 18 restaurants.

2/1995 to 5/1996 Eat’s Cafe Grand Cayman Island

K i tchen M a nage r

Maintained labor cost by efficiently running the kitchen with a team of 10 well-trained staff m

Organized contests to promote good ticket times, which increased cash flow in the restaurant.

Developed new design for kitchen and menu, which rapidly drove sales to an all-time high fo

over 20% increase.

I help maintain their books on an Access Database I setup and on a machine that I

maintained and upgraded for them as well.

1/1994 to 2/1995 Safari’s Restaurant Madison, TN

K i tchen M a nage r

I developed new standards for operations, resolved health department issues, maintained a 28

cost, managed a staffed of 20 kitchen employees and upheld customer satisfaction.

Assisted in decision making for employee promotions which decreased labor costs by 5%.

I developed systems that effectively run the kitchen, maintained cleanliness and kept food cos

28%.

3/1988 to 1/1994 Pargo’s Restaurant Nashville, TN & Mana

VA

Restau r a n t M a n age r

As my introduction to the restaurant industry, I was hired as a server. My exceptional people s

took me to a Certified Trainer and Key Employee in only 4 months.

After becoming a Manager with Pargo’s, I implemented a training system that later became th

standard for all of Shoney’s Inc. concepts.

I was awarded Employee of the Month over 8 times.

I was asked to train over 4 new restaurant openings.

As a Manager I maintained all costs of operations and scheduling for a staff of 55

I build a Kitchen team of 15 that consistently maintained the best food cost in our di

1665 Morning Sun Lane, Naples, FL 34119 239-***-**** I mtcassetty@com

M ichael Todd Cassetty

3/1986 to 3/1988 Kroger Company Nashville, TN

F ron tend Supe r v iso r

Being my first job, I was hired as a Courtesy Clerk for The Kroger Company.

performing the basic task of bagging groceries mixed with my people skills,

awarded “Model Courtesy Clerk” in our Region of Kroger Grocery Stores.

I was promoted to Frontend Supervisor within six months, where I was resp

for maintaining operations and break schedules for the 20+ employees that

worked in the checkout line.

As frontend Supervisor I oversaw the armored car service and cash handlin

procedures of all cashiers.

Graduated 1988 Stratford High School Nashville, TN

1996-1997 Nashville Tech Nashville, TN

E d uca t ion

2003 TechSkills Nashville, TN

Focus in Electronic Engineering & the Spanish Language

Later went on to get A+ & Network Certifications

Skilled at learning new concepts quickly, working well under pressure,

S um ma r y

communicating ideas clearly and effectively.

Strong customer service background and a deep desire to make the cu

happy.

Demonstrated achiever with leading successful teams, managing day t

business practices, and a continuing knowledge of computer science.

R efe re nces References are available on request.

Contact this candidate