Administrative Assistant Customer Service
Resume:
LISA G. HILL
*********@*******.***
EMPLOYMENT HISTORY:
Contract Dallas, Texas 2010 to
Present
Administrative Assistant
Mail Merge
Marketing Fulfillment for Current and New Members
Training others on use of software
Answering phones
Customer Service
Use Word, Excel, PowerPoint
BAYLOR HEALTH CARE SYSTEM Dallas, Texas
2004 to 2010
Administrative Assistant
Supported Director of Service Excellence and Ten Service
Excellence Teams
Domestic Travel Arrangements
Expense Reports
Facilitated Special Projects
Budgeting
Director's Personal and Professional Calendar and Travel
Arrangements
Facilitate Town Hall Meetings, Mini LDI Meetings, LDI, Reward &
Recognition, Service Excellence Programs, Service Excellence
Training
Order Catering, Set Up and Tear Down for Training Meetings
Analyze customer satisfaction activity for Bi-weekly, Monthly
and Quarterly Reports
Coordinate monthly meetings
Training staff on use of software
Scheduled trainings on Baylor Learning Network including
updating information online using training rosters
Meeting Logistics Chair for Administrative Professionals
Committee
Use Word, Excel, Power Point, Baylor Learning Network and
Outlook
FALCON GARMENTS Dallas, Texas
2001 to 2004
Marketing Executive Assistant
Supported Three Vice President Sales, President, and CEO
International and Domestic Travel Arrangements
Expense Reports
Budgeting
Research for new prospects
Point of Contact for Wal-Mart account and utilization of Wal-
Mart's Retail Link System
Proofread Wal-Mart Contracts
Coordinating meetings
Use Word, Excel, Power Point, ACT and Exchange
Sprint Dallas, Texas
1999 to 2001
Public Relations Executive Assistant
Supported Vice President Public Relations and staff of twelve
International and Domestic Travel Arrangements
Expense Reports
Budgeting
Point of contact for Press Access and NAPS activities
Coordinate media training locations, activities and staffing
Analyze media activity for Quarterly Reports
Coordinate with agencies concerning area press contacts and
media clips database
Research media information for Press Releases
Communicate with internal/external customers concerning PR
products/services
Manage PR team bi-annual meetings
Saved $1,500 to $2,000 month utilizing internal sources
Use Word, Excel, Power Point, ACT and Exchange
EXE Technologies Dallas,
Texas 1997 to 1999
Sales Executive Assistant
Supported Two Vice Presidents of Sales and staff of twenty
Domestic Travel Arrangements
Expense Reports
Budgeting
Coordinate training locations, activities and staffing
Coordinating meetings
Recipient of the Outstanding Contribution Award
Use Word, Excel, Power Point, Access, and Outlook
EDUCATION:
Bachelor of Arts - Mass Communications
Ouachita Baptist University, Arkadelphia, Arkansas - 1989
Minored in English
Dale Carnegie Leadership Course
Dallas, TX-2000
Class President
PROFESSIONAL ASSOCIATION MEMBERSHIP
Toastmasters International
Division Governor 2006 - 2007
Area Governor 2005 - 2006, awarded Select Distinguished
Distinguished Toastmaster
Club Officer Trainer 2005 - Present
Quality Education Chair 2009 - 2010
Educational Modules Chair 2010-2011
International Association of Administrative Professionals
Care Committee Chair 2006-2007
Communications Chair 2009 - Present
Speakers Bureau Chair 2009 - Present
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