Sales Customer Service
Resume:
Vera Zakuto
Chatsworth, CA 91311
E-mail: *******@*****.***
Successful small business owner, with 10 years of experience and a great
entrepreneurial spirit, high sense of urgency, great communication and
personal skills, extremely organized with a positive attitude.
Proven ability to work well independently and as a team leader/member to
lead and motivate others, set goals, coordinate action, anticipate and
successfully handle problems. High degree of professionalism, integrity,
and confidentiality combined with an outgoing and optimistic personality.
PROFESSIONAL EXPERIENCE
FRAME A MEMORY 04/2009
- Present
Business Consultant
. Helped with the set up of the business, guiding the client through
trade show Craft and Hobby Association CHA, introduced to wholesale
accounts, opening new doors in a variety of ways for growth
opportunities.
. Organized the office and files accordingly to client needs.
. Advised setting up the sales taxes account with the Board of
Equalization.
SCRAPBOOK SAFARI, INC
CEO/Owner 03/1999
- 03/2009
Built and branded Scrapbook Safari, Inc as a 3500 sq. ft. retail business.
When it began, it grew into a thriving business,
generating millions of dollars in sales. Made it into the top
independently owned West Coast retail store dedicated to paper arts,
scrapbooking and card making.
. Excellent customer service skills: placed special emphasis on
customer relations, resulting in repeated business and widespread word-
of-mouth advertising, giving special attention by listening to
client's needs, and improving service, helped us to achieved great
success throughout community.
. Recruited, and trained 15+ sales associates. Evaluated staffing
levels to maintain maximum productivity, and sales effectiveness.
Planned weekly staffing schedules in compliance with allotted hours.
Ensured that employee time was effectively and efficiently used.
Recognized talented staff and developed them for growth within the
company, making them key holders and assistant managers.
. Marketing/Promotions: With the slowing down of the economy, created a
special program called "Extravaganza", a 36 hours scrapbooking event,
where customers would come into the store on Friday and stay until
Sunday. Another promotion was the Scrapbooking Cruise (we were the
first store to come up with the idea). This idea spread to other
stores and grew within the industry.
. Business management: Managed the ordering, receiving, and follow up
with damages and outstanding credits with manufacturers. Maintained
store and displays in a neat and attractive appearance, providing
customers with a pleasant shopping experience. Directed and motivated
employees to achieve their personal sales goals weekly. Closed the
monthly sales and prepared sales taxes for the Board of Equalization.
Stayed informed of current trends, by attending trade shows to look
for and purchase new products.
. Recognitions and Awards: The store was profiled in the national
industry magazines (CNA and the Scrapbook Retailer), the store was
also voted the winner in the Best Scrapbook Store shopping category of
2007 Myfoxla's HOT LIST.
. Volunteer Experience: Event planner: one of our big accomplishments
was to raise money for Pink Link, a non-profit organization that
provides online support for people dealing with breast cancer and
breast cancer survivors. Brought together 84 women to scrapbook for 24
hours at Westfield Promenade, and raised $39,000 for this amazing
cause.
EDUCATION
. Collegio Comercial Coelho Neto, Brazil - A. A. Accounting
LANGUAGES
. Portuguese, English and some Spanish
COMPUTER SKILLS
. Microsoft Office 2007 (Word, Excel and PowerPoint)
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