Customer Service Marketing

Danielle A. Dunham

*****@***.***

PO Box ****

603-***-****

Hood River, OR 97031 [pic]

Objective: Highly motivated, achievement oriented marketing associate

seeking position that will effectively utilize customer service expertise,

ingenuity and commitment to excellence.

Education: Bachelor's Degree - Bryant University, Smithfield, RI

2000 - 2004 Major: Marketing

Minor: Communication

COMPETENCY SKILLS[pic]

. Exceeding Expectations

. Satisfying Customer Needs

. Business Development

. Thrive in Fast Paced Atmosphere

. Proficient in Microsoft Office

. Adobe Acrobat

. Professional Persona

. Excel in Team Based Environment

. Marketing & Promotions

. Resourceful

. Dynamic Self Starter

. Effective Mult-tasker

. Results Oriented

. Cooperative & Dependable

. Highly Organized

. Adaptable to Change

PROFESSIONAL EXPERIENCE

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Marketing Coordinator / Customer Service Associate / Health Coach

August '08-Present

Integrity Fitness and Nutrition for

Women Bedford, NH

. Work collaboratively with president and general manager to create and

manage cross-organizational, integrated marketing strategies

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes maintaining trustworthy

relationships with 400+ members

. Provide writing and editing support for all outbound member

communication including promotional materials, website content, a

monthly newsletter

. Manage customer loyalty program and client reference program

. Control inventory by placing orders in accordance to budget

. Monitor and influence health of clients by consistent education

and positive enforcement

. Conduct health assessments (Blood pressure, body composition,

strength analysis)

Sales and Assistant Manager/Personal

Trainer December '07-August '08

Gold's Gym Manchester, NH

. Networked with outside businesses to increase membership sales

. Maximized income and profits by implementing advertising/marketing

campaigns and promoting innovative products and services.

. Evaluated and execute training techniques for staff such as customer

services and salesmanship

. Executed utmost level of customer service on a daily basis

. Oversee daily operations of facility while maintaining upmost

level of cleanliness and organization

Account Coordinator October '04-

November '07

Harte-Hanks Direct

Marketing Jacksonville,

FL

. Development of program and segmented promotions of direct mail

campaigns

. Prepare specific analytic deliverables, including reports,

graphs, presentations, etc.

. Provide insightful, actionable customer analysis to our clients.

This includes development of statistically sound customer

targeting and test plans, measurement of their current marketing

programs, and providing insight and recommendations for

improving their marketing programs.

. Serve as a primary interface to the client on all matters of

marketing strategy advice and analytic project development.

. Key Accounts include: American General Financial, Allstate

Insurance, Sovereign Bank, Jo-Ann Fabrics

. Effectively created and maintained timely, accurate, internal

and external communications

. Lead and/or assist in development of proposals and timelines for

database marketing projects.

. Continuously recommend new and better ways the clients can use

their customer data to improve their business including

research, modeling, geo-demographic analysis, etc.

. Provide clients with cost analysis to advise efficiency as well

as savings

PERSONAL DETAILS

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Certifications: American College of Sports Medicine (ACSM) Personal

Trainer, CPR and First Aid

Interests: Fitness Competitor, Field Hockey Coach/Player, Cooking &

Eating, Outdoor Activities

Contact this candidate