Manager Sales
Resume:
Nicholas S. (Nick) Costantino
Raleigh, NC 27615
abh0jz@r.postjobfree.com
Objective: Operations Manager for a large or middle market corporation.
Key Competencies: Broad spectrum of expertise in Product and Project
Management including extensive Operations experience in both
domestic and international/multinational arenas. Experienced
in organizing and turning product ideas into successful
product releases on time, on budget, and with high customer
satisfaction. Manufacturing, Telecommunications, Software,
and Internet IP/IMS industry experience. Experienced with,
and trained in, the use of Microsoft Project for use in
tracking and managing product deliveries and monitoring
project progress.
Professional
Accomplishments: Over 30 years experience in the US, Canada, and
internationally.
. Extensive experience in large multinational companies, as
well as, a mid market private corporation and start up
businesses
. Successful track record for delivering profitable business
year over year
. Successful track record in taking large and small business
product ideas to market
Experience: Soleo Communications, Inc Rochester, NY
Soleo is a global company that provides technology solutions to
retail division of Telecommunications companies worldwide.
Most recently Soleo has focused on products that convert TDM
based system to IP/IMS based systems. Soleo's current annual
revenue is $18M.
Managing Director International Operations January 2009 to
Present
. Directed the introduction of Soleo IP/IMS based products
into the international market
. Engaged potential new customers throughout South America,
Europe, and the Middle-East
. Lead the team efforts to deliver RFP responses to numerous
potential new customers
. Most recently assisted in closing the sale to Telmex, and,
managed the operational support to convert the entire
Telmex TDM based Operator Services network to an IP/MIS
base network, with enhanced IP/IMS services
Director International Product Mangement and Sales Support
2008 - 2009
. Organized a plan and sold the plan to Senior Managers and
the Board of Directors of Soleo, to build an international
acceptable version of the Soleo North American based IP/IMS
Soleo Service Request Platform (SRPTM)
. Developed a campaign to approach potential non North
American customers, and, with the help of the Sales Team,
qualified the list of potential customers
. Provided assistance to the Sales Team with customer product
discussion and adjustments to product to assist in
attracting new customers
Director Product Management May 2005 to 2008
. Worked closely with the Development team to design a set of
products that would facilitate the move by
Telecommunication companies, to our products, based on cost
reduction and improved functionality
. Lead the building of an updated Product Portfolio that
allows Soleo Sales to engage prospective customers with a
holistic product portfolio and a realistic upgrade strategy
. Built a Product Pricing book that provide the Sales team
with accurate pre-requisites and realistic price
guidelines, that allowed the Sales Team to be successful at
attracting appropriate RFPs and respond with appropriate,
and well priced, product
Nortel Networks, Inc.
Research Triangle Park,
NC
Nortel was a major Telecommunications Company, best known for
competing, as then primarily a Canadian market company, with
Lucent Technology and successfully winning half of the US
Telco market business. Nortel went on to be a major
International Telecommunications player up until the
Telecommunications market bust starting in 2004. At the peak
of its success, Nortel's Operator Services business had
annual revenues over $100M.
Operator Services Business Line Manager 1999 to March 2005
. Developed corporate strategy and business plans for the
Operator Services Business
. Worked with Senior Management to identify product
opportunities
. Wrote Business Plans to justify new product opportunities
and on going expenses
. Worked with the Design Team to get best product at least
cost
. Worked with the sales team to define new sales
opportunities, and the Support Team to identify cost
justified product improvements
Operator Services Product Line Manager 1991 to 1999
. Worked with the Sales Team to understand Customer needs
. Worked with Design Team to understand ways to exploit new
technology
. Developed the product plan and present to the Business
team, the Sales Team and the Customer to validate the
requirements
. Developed and delivered the world's first Automated
Directory Assistance service which by itself delivered over
$100M in revenue
. Developed a multifunction (API based) VoIP Operator
workstation to replace the phone line based operator
workstation
Project Manager - BT FAS ( British Telecom Fiber Access System)
1989 to 1991
. Put together the plan to meet the BT schedule. This
project was a bake off against Lucent Technology. The
project was actively support by the Nortel President of
switching, and the VP for Switching Operations. I reported
directly to the VP of Operations.
. Spent a year travel between the Nortel office in Raleigh
and our office in England, working with the Design Team and
the customer to validate our design concepts
. After one year, Nortel deliver the product on time to spec.
Lucent did not.
Project Engineer - Automated Line Card Cabinet Testing 1987 to 1989
. Worked with the Engineering staff to design a test system
for testing fully load cabinets, with various card
configurations, where the cabinets could be heated to test
temperature and run through a series of test before the
loaded cabinets were approved for shipment to a customer.
The test interface included interfaces to the module
quality MIS system.
Project Engineer - Automated Line Card Manufacturing 1984 to 1987
. Wrote the programs for the IBM Robots and the Allen Brady
line controllers that allowed the system to feed blank
cards into the conveying system and have the robots insert
the necessary "through hole" components needed on the card
. Wrote the program to detect insertion problems, eject
problem cards to a troubleshooter and record the problem by
line card serial number in a quality tracking system
. Wrote the information system program that gave Management a
problem report by card serial number, after every shift,
and feed information into a display system which instantly
updated quality status information
. By the end of 1985, the start up production lines had
achieved their target of producing 100,000 line cards per
week.
Proctor & Gamble, Inc. Mehoopany, PA
P&G is a multinational manufacturer of personal use and home
use products with worldwide sales. Mehoopany is a Pulp and
Paper plant combined with a major Paper Products
manufacturing plant. It is P&G largest manufacturing complex
world wide.
Electical Engineering - Plant Manager 1982 to 1984
Directed the upgrade of the Plant Electrical System (medium
and low voltage systems), and the replacement of the outdated
plant PBX system with a Nortel PBX system.
. Delivered upgrades on time and on budget with no reportable
injuries
Luvs Start up -Module Manager 1979 to 1981
Directed all new product start up activities (2 start up
lines) including planning, staffing, project reporting,
management progress reporting, and budget tracking.
. Supervised staff of 80 personal to included line operators,
construction engineers, quality monitors, and design
support personnel.
. Completed project on time and on budget, with no serious
injuries.
. This project paid for itself in less than one year after
start up
Pampers - Module Manager 1977 to 1979
. Operations Manager for a 24 hour a day, seven days a week,
production operation that produced 300 Million diapers a
day
. Responsible for staff and logistics to insure that the
production lines produced 300 Million diapers per day
. Supervised staff of 240 personal
US Army (graduated from the United States Military Academy in 1970)
1970 to 1977
. Armor Platoon Leader
. Armor Company Executive Officer
. Battalion S1 (Personnel and Administration Director)
. Armor Company Commander
. Brigade S4 (Maintenance and Supply Director)
. 2 Army Commendation Medals
. Meritorious Serve Medal
. Vietnam Era Veteran
Education: Bachelors Degree (Electrical Engineering), USMA, 1970
Business Masters Degree (Information Systems), Marywood University,
1980
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