Project Manager Customer Service

Lynn Cala **** Old Bridge Lane, Bellingham,

MA **010

727-***-**** ********@*****.***

JOB TITLE: Account Manager/Sales

JOB SKILLS

Areas of Expertise

-Presented, negotiated and finalized close of contracts

-Recognized as a creative decision maker and problem solver by management

-Consistently delegated for expertise in “start-ups”, (new topic conferences) with successful follow through in exhibit and

sponsorships meeting show budgets

-Strong analytical skills evolving much success in new business development with new small businesses and Fortune -500

organizations.

-Focused, pro- active self-starter profile with ability to multitask in deadline scenarios

-“Beyond customer” expectation in customer service with unusual longevity in loyalty of clients while maintaining weekly

receivables with aplomb generating on-time revenues.

Organization, Management & Leadership

-Interviewed, mentored (new hires)

-Motivated/coordinated delegate responsibilities on site

-Initiated new tasks (free environment brainstorming)

-Conflict resolution, (client demands, negative critique)

Work Survival/Professionalism

-Consistent successful daily skills to promote an effective, positive working environment, i.e. maturity, work ethnic

-Early arrival, positive attitude, team support, sense of humor, professional persona/behavior

-Attentive to the day’s details, prioritization

Research & Planning

-Research information for problem solving and formulate new ideas for future resources

-Analytical with information, i.e. what gets documented, communicated, or own responsibilities management

-Analyze problems and solve/offer multiple solutions to bring “to the table”.

-Define and communicate needs for better workplace to management and offer to play participatory role

Communications

-Effectively negotiate contracts

-Articulate knowledge and ideas to clients, colleagues and management in exacting communications.

-Receive information, input, critique from clients, colleagues and management, etc. positively and distribute, respond appropriately.

-Astute listener, amicable writer and low key speaker. Understand repercussions of what is not being said; body language

Human Relations

-Progressed towards being a sensitive, empathic listener approach in business communications.

-Positive work ethic and honest, ethical approach with emphasis in cooperation, collaboration and motivation.

EDUCATION

Emerson College

-BS Speech/Communications, television

-Gold Key Honor Society

Simmons College, Boston, MA

-Graduate work in Communication Management.

-Completed one year of two year program

EXPERIENCE

National University (confidential), Westborough, MA 2009 –

2010

Admissions/Enrollment counselor

-Counseled potential students’ with the information and enrollment process of applying to the university, financial aid, workshops and

initial courses successfully for a positive foundation in meeting requirements to move forward toward graduation.

–Trained for and understand specialized needs of international, military and working adults motivated to study in a four year degree

program or Masters program.

-Counseled in a busy, stress related environment within a supportive team effort in terms of excellence in communications and

participatory roles by all counselors, colleagues and manager.

-Extensive, detailed database management of students, strict compliance regulations and extensive, continued training on a weekly basis

due to the myriad updates and compliance in the education industry.

Self Employed, Project Manager, Writer, Children’s book

Transition to Florida 2004 -

2008

My previous employer, NMHCC (below) moved to New York and subsequently my family moved also to St Petersburg, Florida. Positions and

salaries are substantially lower than New England and after several offers from organizations as HSN, an electrical component distributors and other

home based organizations, I chose to focus on our major home renovation as project manager hired contractors, reviewed RFP, negotiated contracts,

budgeted and material selection/acquisition. I also attended a real estate course and drafted a children’s book.

The National Managed Health Care Congress, Waltham, MA 1992 -

2002

NMHCC is the nations largest managed health care congress and sponsors conferences and exhibitions for over 10,000 attendees and 600 exhibiting

vendors in over 50 markets; IT, pharmaceuticals, managed care organizations, etc.

Special Programs Manager

The Summit at NMHCC is an exclusive program for senior level executives: CEO’s, CIO’s, HR Directors and directors of national hospitals and

health systems and large employers across the country.

-Managed daily activities of the summit (staff, marketing, telemarketing, mailings, registrations) and on-site national conferences.

- Recruited and trained staff.

Achievements/Promotion

-Met all registrations goals relating to attendance numbers and beyond, meeting Sponsors requirement of accessible clientele at national

and regional conferences.

relationships, servicing and selling bellwether organizations as: 3M Healthcare, Advance Paradigm, American Specialty Health

Networks, CSC Health Care Group and a myriad of other companies with approximately 150 clients over multiple conferences.

Account Manager

-Consultative Sales/Goal driven professional with extensive sales/team experience in closing new business development and

maintaining “beyond expectation” customer service to clients establishing long term relationships evolving into an excellent referral

foundation for new clientele.

-Ten years of successful implementation of company mission and goals, meeting increasing sales goals, met all budgets on newly

developed conferences and tradeshows and aided in helping management with transition to New York.

-Recipient of numerous sales awards with revenues just under one million dollars

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