Customer Service Manager

Location:

Posted:

December 14, 2010

TATSIANA PASKANNAYA

Bensalem, PA. 443-***-****

*********@*****.***

OBJECTIVE

Multilingual financial planning student seeks a full-time position with a company to deliver high

performance both professionally and personally

EDUCATION

• Bachelor of Science, Finance

05/2009

Franklin P. Perdue School of Business, Salisbury State University, MD

• Dean’s List 2008

• Professional Membership: Institute of Management Accountants 2006-2009

• Financial Planning Expected Graduation 09/2011

Kaplan University

PROFESSIONAL EXPERIENCE

• Castaways, Ocean City, MD 08/2006- 01/2007

Payroll Clerk

• Maintained accounting records

• Utilized payroll programs

• Tracked cash flow and reconciled cash operating account

• Managed payroll for 35 employees

• Managed general ledger and analyzed financials

• Jackson Hewitt Tax Service, Berlin, MD 01/2007-03/2007

Tax Preparer

• Interviewed prospective clients

• Prepared and filed individual federal and state tax returns for 10 to 14 clients per shift

• Analyzed and reviewed ready tax returns with clients

• The Hobbit Restaurant 2007-2010

Server

• Served customers of different age and social groups

• Provided excellent customer service in upscale restaurant

• Grodno LLC, Levittown, PA 06/2009 - Present

Office Manager

• Evaluated and managed the performance of each employee

• Maintained the office budget and recorded all expenses

• Effectively multitasked in busy, fast-paced environment

• Managed customer inquiries

Languages: Fluent in English, Russian, Belarusian, and Ukrainian

Qualifications and Skills: proficient in MSOffice, Adobe Photoshop, analytical skills, problem

solving skills, strong communication and interpersonal skills, sharp math and quantitative skills,

enjoy demonstrating creativity and innovativeness, ability to multitask and learn quickly